New
#1
Login screen doesn't load, can't get computer to boot in safe mode
Hello all,
This morning when I booted up my HP Pavilion, my taskbar, windows button, Cortana, etc wouldn't respond. This has happened periodically since upgrading to Windows 10, but it hast happened for a while. The way I used to fix it was to open the system configuration tool, go to the boot tab, and select safe boot. After rebooting, I would change the option back and reboot again to a working taskbar. Like an idiot, first thing this morning, I didn't do that. I clicked on diagnostic startup under the general tab, not remembering exactly the way I used to do it. This is supposed to load only basic devices and services.
Now when windows boots to the login screen, as soon as I hit something to bring up the user icon, user name, and password, the screen dims and zooms slightly, but nothing comes up. The only icons I get are the lower right hand portion of the screen with network options (turned off), accessibility options, and power options. The screen will brighten and zoom back out after about a minute. This is also a problem I have had periodically, but reboots have fixed it in the past. No dice today.
I have restarted probably twenty times, with and without holding the shift key trying to prompt a screen that would give me access to start the computer in safe mode, which hasn't worked for me. The computer just restarts as normal. I've tried typing the password blind, also a suggestion I saw somewhere, but that didn't do anything. I have also tried hard restarting 3 consecutive times, as I read it would force the advanced options screen up where I could start in safe mode and possibly be able to log in, but instead it started the automatic repair sequence that leads me to an unresponsive "choose a keyboard layout" page that doesn't accept any input from keyboard or mouse, and forces me to hard reset again. I have also tried tapping shift + F8 as fast as humanly possible multiple times while restarting to try and get windows to register it, to no avail. On the BIOS screen, I have been through about every option. Pressing F9 for diagnostics gives me pass readings on everything, F11 for system repair gets me to the dead keyboard layout page again. To top it all off, my Microsoft Bluetooth mouse was working until the point when I tried unplugging everything from the computer to see if that was the hang up. Upon plugging it back it, I now cannot get my mouse to work, rendering even clicking restart on the login page useless. Other than that, it has been a pretty productive day. Hope everyone else's is going well! Any other ideas would be greatly appreciated, because I've exhausted mine.