Windows 10 x64
Until a few days ago, my laptop used to shutdown ie hybrid quickly. Now, my laptop refuses to shutdown unless I use the power button to force a shutdown.
I have checked to see whether it was because of an update, but this is not the case.
I have run virus/malware scans.
My laptop reports the disk is OK.
I have run scannow and no integrity violations.
I would be grateful for help please.
@infotech, do you mean you have to press and hold the power button until it kills the power abruptly?
If so, you could try disabling fast start-up in Control panel > Power options - Choose what the power button does' (you'll need to click 'Change settings that are currently unavailable'). For good measure, delete the hiberfil.sys that it uses by opening a Command Prompt (Admin) and typing:
powercfg /hibernate off
If you can now shut down properly, try undoing the changes. Use 'powercfg /hibernate on' then the Control Panel's Power options. It may be that settings got corrupted and remaking them will sort it.
Thank you so much for your reply.
Yes, that is exactly what I mean.
I had thought of that, but I would like to find out why this has suddenly happened.
I did lookin Event Viewer, but I don't understand how to use it!
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