Windows 10- have to force shutdown via power button

  1.    22 Feb 2017 #1

    Windows 10- have to force shutdown via power button

    Windows 10 x64

    Until a few days ago, my laptop used to shutdown ie hybrid quickly. Now, my laptop refuses to shutdown unless I use the power button to force a shutdown.

    I have checked to see whether it was because of an update, but this is not the case.

    I have run virus/malware scans.
    My laptop reports the disk is OK.
    I have run scannow and no integrity violations.

    I would be grateful for help please.
      My ComputerSystem Spec

  2. Bree's Avatar
    Posts : 9,166
    10 Home x64 (1809) (10 Pro on 2nd pc)
       22 Feb 2017 #2

    infotech said: View Post
    my laptop refuses to shutdown unless I use the power button to force a shutdown.
    @infotech, do you mean you have to press and hold the power button until it kills the power abruptly?

    If so, you could try disabling fast start-up in Control panel > Power options - Choose what the power button does' (you'll need to click 'Change settings that are currently unavailable'). For good measure, delete the hiberfil.sys that it uses by opening a Command Prompt (Admin) and typing:
    powercfg /hibernate off

    If you can now shut down properly, try undoing the changes. Use 'powercfg /hibernate on' then the Control Panel's Power options. It may be that settings got corrupted and remaking them will sort it.
      My ComputersSystem Spec

  3.    22 Feb 2017 #3

    Thank you so much for your reply.

    Yes, that is exactly what I mean.

    I had thought of that, but I would like to find out why this has suddenly happened.

    I did lookin Event Viewer, but I don't understand how to use it!
      My ComputerSystem Spec


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