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  1.    20 Feb 2017 #1
    Join Date : Aug 2015
    Posts : 32
    Windows 10 64 bit Pro

    What should I look for, new computer sudden shut down!


    Hi,

    Brand new computer from CyberPower PC, I've had it about a month or so now. SSD as the main drive for the OS and Programs. I think my other specs are in my profile. Anyway, booted up the computer this AM and was just browsing on line and downloading a file to install (completely safe file by the way) and all of a sudden the whole computer shuts down.

    Last time something like this happened it was on my previous computer. System seemed to be turned off but as it turned out to be the video cards power connector not properly seated but the rest of the computer was "on"... With this situation the ENTIRE computer went off. Once I reset my power backup (turned it off and back on again) I was able to turn back on the computer. I have a Turbo button that's always bright red when the computer is on and interior lights (gaming computer that I use for my CG work) so yea, OFF completely!

    Any ideas??

    Thank you,
    Richard
      My ComputerSystem Spec
  2.    20 Feb 2017 #2
    Join Date : Jul 2015
    Canada
    Posts : 116
    Win7 Pro x64/Win10 Pro x64

    HI Richard,

    Was there any beeping before the PC shut down? That would indicate that the CPU was overheating, although they do not always alarm if you have the alarm turned off in BIOS.

    Since you have an Intel CPU, I would use a utility like CoreTemp to monitor your temps at idle, and then when you are doing something with the PC. If the temps climb very high, overheating might be likely.

    The other possibility is that you have a faulty power supply. If the heat tests pass, and the shutdowns continue, is there a possibility to borrow a PSU for testing for a few days?
      My ComputerSystem Spec
  3.    20 Feb 2017 #3
    Join Date : Aug 2015
    Posts : 32
    Windows 10 64 bit Pro
    Thread Starter

    Hi,

    NO beeping. It's a new rig so not sure why it would do that. I did turn off the Turbo feature and all seems fine now. I've never had good fortune using overclocking but the rig came with that enabled. So perhaps it was the needed fix...
      My ComputerSystem Spec
  4.    20 Feb 2017 #4
    Join Date : Jul 2015
    Canada
    Posts : 116
    Win7 Pro x64/Win10 Pro x64

    Perhaps. I think if it were me, I would still check out the temps and make sure that they were all right.

    Never hurts to be on the safe side of things.
      My ComputerSystem Spec
  5.    20 Feb 2017 #5
    Join Date : Jul 2015
    Posts : 94
    win10 home

    Go to Reliability History and if there are any red flags,then View Tech Details,which will give you the cause,normally at the bottom of the list.You can then search for a solution--hopefully
      My ComputerSystem Spec
  6.    22 Feb 2017 #6
    Join Date : Aug 2015
    Posts : 32
    Windows 10 64 bit Pro
    Thread Starter

    Reliability History? Not sure where to look for such info.
      My ComputerSystem Spec
  7.    22 Feb 2017 #7
    Join Date : Aug 2015
    Posts : 32
    Windows 10 64 bit Pro
    Thread Starter

    Found it. Looking over the errors now...
      My ComputerSystem Spec
  8.    22 Feb 2017 #8
    Join Date : Aug 2015
    Posts : 32
    Windows 10 64 bit Pro
    Thread Starter

    "No solutions found" it keeps saying that they will come through the Security and Maintenance updates when available.
      My ComputerSystem Spec
  9.    23 Feb 2017 #9
    Join Date : Jul 2014
    San Jose, California
    Posts : 2,146
    Ubuntu14.04x64 MintMate17x64 Win10Prox64

    Possible sudden shutdown:
    1. One of the RAM stick is bad. Remember anything you run will be loaded into RAM first then run. run memtest for at least 6 passes: Memtest86+ - Advanced Memory Diagnostic Tool
    2. CPU overheated. Check the CPU heat sink for proper seating
    3. Power supply is defective or fluctuated.
    4. Installed software has incompatible driver with Windows 10.
    5. HDD/SSD is defective even though it is a brand new PC. For SSD, check for updated firmware.
      Also run chkdsk C: /f /r from admin command prompt.
    6. Corrupted Windows 10 system files, run from admin command prompt:
      dism /online /cleanup-image /restorehealth&sfc /scannow&pause
    7. MB might be defective even it's new
    8. etc.... so this is just a few pointers you can check out.
    Last edited by topgundcp; 23 Feb 2017 at 20:55.
      My ComputerSystem Spec
  10.    23 Feb 2017 #10
    Join Date : Aug 2015
    Posts : 32
    Windows 10 64 bit Pro
    Thread Starter

    OK. I'll try some of your suggestions. I JUST wrote CyberPower PC about this. Happened again just about an hour ago. I did take the cover off and check the connectors to the hard drives but nothing going on there. Same with the GPU, it's fine. I really hope it's not the new SSDrive. That would really suck rotten eggs as it's my very first foray into the SSD side of things. I do like the fast boot ups and the fast program starts but if it's faulty ... Grrrrrrrrrrrrr .... I'll run your check and see what I see. Maybe post it here to have someone look over the read out? Sorry, I'm not all that techy when it comes to reading internal speak! lol
      My ComputerSystem Spec

 
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