Returned the ASUS and purchased a Dell

fireberd said:

I would post on the Dell Community Forums. Someone there should know for sure, but with the published specs saying one memory module and either a 2GB or 4GB, and Crucial also showing 4GB max its very likely that is it. I know there are exceptions to the Dell published spec's but in cases I've seen, Crucial spec's are always accurate.

I used to work the Dell forums and we always recommended Crucial for non-Dell branded memory as it is guaranteed to work in a Dell. Older Dell's have a history of memory compatibility issues with non-Dell memory.

Dell forums:
Dell Community

I know that's the truth. We used to have a Dell desktop that ran Windows Vista that was a pile of garbage. It was slow and always messing up and you couldn't make it any faster. It was an Inspiron Desktop. But don't call me an idiot for buying another Dell just because I had one bad experience out of one of their desktops. I bought this Dell laptop because I read somewhere online that Dell's customer support has come up to the top of the list against other competitors. It was Apple, Dell, and then ASUS and so on. I didn't purchase the HP because HP's are known for battery issues.

Inspirion 3552 - General Hardware - Desktop - Dell Community

The link is to a Dell forums thread.

No new information there. The response if from Dell, and they claim that the max is 4GB (in the single SODIMM slot).

Back to this thread again...

Dell Support Assist says that the maximum amount of memory for this computer is 8GB. Below is the screenshot from Dell Support Assist.

Crucial says it has 1 slot and a maximum of 4GB.
RAM & SSD Upgrades | Dell Inspiron 15 (3552) | Crucial.com

I have not used other memory than Crucial for at least 15 years, only had 1 issue when I found that a Dell Dimension 2350 is not the same as Dell Dimension 2300 Series, cross-shipped modules worked quickly and fine.

Berton said:

Crucial says it has 1 slot and a maximum of 4GB.
RAM & SSD Upgrades | Dell Inspiron 15 (3552) | Crucial.com

I have not used other memory than Crucial for at least 15 years, only had 1 issue when I found that a Dell Dimension 2350 is not the same as Dell Dimension 2300 Series, cross-shipped modules worked quickly and fine.

Yes I know. I just don't understand why this says it can be upgraded when everyone else including people at Dell say it can't. It makes no sense whatsoever.

Jesse Williams said:

Yes I know. I just don't understand why this says it can be upgraded when everyone else including people at Dell say it can't. It makes no sense whatsoever.

Well....pop this in the slot and see what happens....
Kingston 8GB 2Rx8 PC3L-12800S DDR3 RAM Dell Laptop Memory

Kingston KN2M64-ETB

NavyLCDR said:

Well....pop this in the slot and see what happens....
Kingston 8GB 2Rx8 PC3L-12800S DDR3 RAM Dell Laptop Memory

Kingston KN2M64-ETB

I might get brave and do it soon. Right now, it's giving me trouble. The keyboard and mouse do not respond to the computer at times. The keyboard has a backlit caps lock key and sometimes when the keyboard doesn't respond to the computer, the backlit key light doesn't come on and the mouse cursor freezes up. It has done this ever since I pulled it out of the box or not long after that.

By the way, I have purchased Kingston RAM before for my Toshiba and it works very good in it.

An "oddity": I recently junked a brand-name Notebook that had only one slot for a memory module accessible by the owner/user but after getting the motherboard out [mainly to get the HDD] found a memory slot that couldn't be reached except by a total tear-down. It had a module listed as the maximum for that slot [4GB] which combined with the module in the user's slot gave it 8GB.

IMO, Dells have turned into trash and have been for awhile. Their support has never been anything to write home about.

Had hopes that Dell would become quality once they went private, but I think they actually got worse.