[HELP PLS] Keyboard + mouse + Usb not working

  1.    18 Feb 2017 #1

    [HELP PLS] Keyboard + mouse + Usb not working


    My friend have an issue .
    He tried to update his pc from w7 to w10.
    And after the installation was done , at the language screen :
    https://puu.sh/u8INi/641b5ff31f.png
    His mouse and keyboard stopped working.
    So he can't do anything. How can he fix that ?

    What he tried:
    - unplug/replug many times
    - restart pc many times
      My ComputerSystem Spec

  2.    18 Feb 2017 #2

    Please help !!!
      My ComputerSystem Spec

  3.    18 Feb 2017 #3

    Are there both black and blue USB ports on the computer? Make sure they are plugged into black ports.
      My ComputerSystem Spec

  4.    18 Feb 2017 #4

    NavyLCDR said: View Post
    Are there both black and blue USB ports on the computer? Make sure they are plugged into black ports.
    He told me that he have only black ports and it was working well before the update
      My ComputerSystem Spec

  5.    18 Feb 2017 #5

    Is the keyboard/mouse plugged into USB ports that are mounted directly on the motherboard (back of computer in the space where all the other motherboard connections are, not an expansion slot), or a "remote" USB port like on the front of the computer. They should be plugged into the USB ports mounted on the motherboard itself.
      My ComputerSystem Spec

  6.    18 Feb 2017 #6

    They are plugged on the motherboard
      My ComputerSystem Spec

  7.    18 Feb 2017 #7

    Can he get into BIOS or UEFI setup by pressing the correct key when the computer first powers up? It could be ESC, INS, DEL, F2, F11, any of the F keys. Make sure in the BIOS/UEFI setup that USB Legacy is set to Enable.

    If that doesn't work, then try booting the computer from a bootable USB flash drive or DVD. Anything bootable to see if the mouse and keyboard work in that environment. Windows installation flash drive or DVD, live Linux, any of the rescue type drives/DVDs.
      My ComputerSystem Spec

  8.    18 Feb 2017 #8

    He pressed F2 for go into Bios and went into System Setup :
    https://puu.sh/u8RYN/06a0acf7ab.png
    Then on Sata Operations:
    https://puu.sh/u8SuS/84e5d90305.png
      My ComputerSystem Spec

  9.    18 Feb 2017 #9

    mrcut said: View Post
    He pressed F2 for go into Bios and went into System Setup :
    https://puu.sh/u8RYN/06a0acf7ab.png
    Then on Sata Operations:
    https://puu.sh/u8SuS/84e5d90305.png
    It's not SATA operations, that is the disk controller. That should stay set at whatever it was before. You are looking for USB configuration.

    However, since he did get into BIOS / UEFI setup, that proves the USB port and keyboard are physically working. If Legacy mode in USB configuration is enabled and the mouse/keyboard still don't work, other than starting over with a clean install of Windows 10 I'm pretty much at the end of my expertise.

    @Kari may be able to offer some assistance about how to boot into a recovery environment and do some sysprep magic to help.
      My ComputerSystem Spec


 

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