Windows 10: Critical Service Failed - Automatic Repair and Advanced Options Solved

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  1. Posts : 41
    Windows 10 Pro x64, Build 14393
       18 Feb 2017 #1

    Critical Service Failed - Automatic Repair and Advanced Options


    Hi. My first post so bear with me please. Running Windows 10 for about 6 months, on Acer Aspire 5742 (500 GB with i5 processor, 4 GB DDR3) laptop with no major problems. While using DiskCleanup to remove about 10GB of files in Recycle Bin, Temporary files etc, I noticed that the DiskCleanup was taking longer than expected. (I have just completed a large 2-year project, so was clearing out old copies of large files etc.).
    While DiskCleanup was removing Temporary files, the laptop crashed. It said something about "Collecting data and will restart - 100%" and went onto "Preparing Automatic Repair". Eventually came to the "Choose an Option" screen, then "Advanced Options" so I tried "System Restore" (but had selected "delete all Restore points except the latest one" during DiskCleanup options) which did not work - message stated: "An unspecified error occurred during System Restore. (0x80070091)".
    Likewise using Startup Repair "...couldn't repair your PC...".I have a copy of the SrtTrail.txt file, via DOS commands (attached, hopefully).
    Tried starting in Safe Mode, from Startup Settings screen, but no use.

    One last thing, although it may not be relevant: before using DiskCleanup yesterday, I attempted to install MySQL, which required me to install a specific version of Python and Visual Studio. I think I have both of the latter installed okay, but I don't think MySQL installed completely.

    Any help would be appreciated.
    Critical Service Failed - Automatic Repair and Advanced Options Attached Files
      My ComputerSystem Spec


  2. Posts : 4,035
    Windows 10 Pro Build 1703
       18 Feb 2017 #2

    Hi Uni

    I would boot to Command Prompt and I would run chkdsk /r on your c:drive. Now with that said in that text file you submitted it says windows is on d:\

    Did you have any custom install on device? It may just be a symptom of issue. Did to check your boot disk.



    Ken
      My ComputerSystem Spec


  3. Posts : 41
    Windows 10 Pro x64, Build 14393
    Thread Starter
       18 Feb 2017 #3

    "I would boot to Command Prompt and I would run chkdsk /r on your c:drive. Now with that said in that text file you submitted it says windows is on d:\
    Did you have any custom install on device? It may just be a symptom of issue. Did to check your boot disk."

    Hi. Thanks for reply. I have just run chkdsk /r from the D:\> drive but "... the volume is in use by another process....".
    I did not have a custom install (presume you mean for Windows 10) - I usually go for the defaults, not being that pc savvy.

    I am close to trying the Repair disk (I assume you have read my post at
    https://www.tenforums.com/general-support/77560-can-anyone-check-win10-recovery-drive.html) but I am first copying some crucial files with xcopy cmd. Would it be a okay to try the Repair disk now?

    Seems such a drastic thing to happen, just by removing temporary files etc.!
      My ComputerSystem Spec


  4. Posts : 4,035
    Windows 10 Pro Build 1703
       19 Feb 2017 #4

    If the drive is in use I believe you need to get boot media and retry the chkdsk /r.
      My ComputerSystem Spec


  5. Posts : 41
    Windows 10 Pro x64, Build 14393
    Thread Starter
       19 Feb 2017 #5

    Update:
    Tried the Repair disk. Still back to "Your pc ran into a problem", "Preparing automatic repair" followed by Advanced Options which have been tried again.

    Would anyone recommend:
    • bootrec.exe /rebuildbcd
    • bootrec.exe /fixmbr
    • bootrec.exe /fixboot


    Otherwise, I have a bootable Win PE file waiting to be burned on to USB key, as suggested by other Forum user, but unsure what to do with it when (or if) it boots up the laptop.
      My ComputerSystem Spec


  6. Posts : 41
    Windows 10 Pro x64, Build 14393
    Thread Starter
       19 Feb 2017 #6

    Success at last. Windows 10 is up and running again.
    The fix was one of two (or both) things: I removed my Logitech mouse dongle from the USB drive (which had caused problems when Win 10 first installed). I re-started the pc but it still would not function, and I was left with the Advanced Options blue screen again. On the Start-up Settings I selected 7. Disable driver signature enforcement

    The pc proceeded to boot up, as normal (or a bit slower) with everything in tact.

    Going to uninstall Visual Studio, MySQL and associated files (tons of them) since the fan is whirring too fast for my liking. Thanks for the attempts to help.
    Geoff.
      My ComputerSystem Spec


  7. Posts : 4,035
    Windows 10 Pro Build 1703
       19 Feb 2017 #7

    Glad you got it back. Did you recently update drivers or did Windows. You can look in Windows Update history.

    Thanks for posting your solution.


    Ken
      My ComputerSystem Spec


  8. Posts : 41
    Windows 10 Pro x64, Build 14393
    Thread Starter
       20 Feb 2017 #8

    Windows Update shows that Windows 10 Version 1607 (KB3213986) failed to install, three times on Friday 17th Feb (the same day as my laptop crashed) but I suspect my attempt to download the MySQL suite of programs (which may have only partially downloaded, again on the 17th Feb) may be the root cause.
    I have requested guidance on removal of all SQL-associated files (I have older versions installed, since 2010) from MySQL Forum.

    For now, my laptop is over-heating again (if left on too long), and has error message 0x800B0100, so will still require assistance.
      My ComputerSystem Spec


  9. Posts : 4,035
    Windows 10 Pro Build 1703
       20 Feb 2017 #9

    If you need help on that KB post back. I installed it manually. Its a 1 GB download. You may also want to run update trouble shooter to clear the way.
      My ComputerSystem Spec


  10. Posts : 41
    Windows 10 Pro x64, Build 14393
    Thread Starter
       20 Feb 2017 #10

    Okay, thanks Ken. I'm reluctant to do anything that will take too long, on laptop, until over-heating issue resolved.
      My ComputerSystem Spec


 
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