Windows 10: Sleep mode suffers from insomnia


  1. Posts : 79
    Win 10 Pro 64 & 7 Pro 64 on 2 HDD's
       12 Feb 2017 #1

    Sleep mode suffers from insomnia


    Sleep mode suffers from insomnia.
    Please see attached Snippet showing my power options relating to Win 10 sleep.
    When I hit the sleep key on the keyboard, or the Power - Sleep from the drop down menu or the same from the desktop, the PC shuts down, the fans stop. 9 times out 10 about 5 seconds later the fans resume and the logon screen appears, activate sleep again and the cycle is repeated.
    ANY suggestions what may be causing this, it's driving me bonkers. I've not used Hibernate and that option does not appear on my menus. Don't know if that would help or not. I am not using SSD only SATA drives.
    Click image for larger version. 

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      My ComputerSystem Spec

  2.    12 Feb 2017 #2

    Hi Trapper

    when it wakes up issue this command at command prompt(admin)

    powercfg -lastwake

    This will tell you what device issued the wake up. See if there is a pattern. From there you can start to search solutions.


    Ken
      My ComputerSystem Spec


  3. Posts : 3,123
    10 Home x64 (1703) (10 Pro on 2nd pc)
       12 Feb 2017 #3

    Trapper said: View Post
    I've not used Hibernate and that option does not appear on my menus. Don't know if that would help or not.
    To add Hibernate to your Start's Power menu, go to Control Panel\All Control Panel Items\Power Options and click on 'Choose what the power button does'. Here you can click 'Change settings that are currently unavailable', tick 'Hibernate, Show in Power menu' then save changes.
      My ComputersSystem Spec


  4. Posts : 79
    Win 10 Pro 64 & 7 Pro 64 on 2 HDD's
    Thread Starter
       12 Feb 2017 #4

    Hi Ken.
    Thanks for the fast reply.
    Not a lot to go on!
    I hit sleep and it took all of 2 seconds to return to logon screen.

    Quote:
    Microsoft Windows [Version 10.0.14393]
    (c) 2016 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>powercfg lastwake
    Wake History Count - 1
    Wake History [0]
    Wake Source Count - 0

    C:\WINDOWS\system32>
    Unquote.

    I will try it a few more time to see if I get a clue what may be causing it. IS there a way to log the last say, 10 wake ups?

    Will activate Hibernate, thanks for the tip Bree.
      My ComputerSystem Spec


  5. Posts : 3,123
    10 Home x64 (1703) (10 Pro on 2nd pc)
       12 Feb 2017 #5

    Trapper said: View Post
    I will try it a few more time to see if I get a clue what may be causing it. IS there a way to log the last say, 10 wake ups?
    It will be recorded in the Event Log. Open the Event Viewer and look at Windows logs>System. Source: Kernel-Power, event ID 107 will show 'The system has resumed from sleep' and Power-Troubleshooter, event ID 1 will show the 'Wake Source'. Other events around the same time may give a clue to what's going on.
      My ComputersSystem Spec


  6. Posts : 354
    Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
       12 Feb 2017 #6

    If you have fast startup turned on, turn it off and see if that helps with this issue.
    Here's a couple of tutorials:
    Boot - Check if from Hybrid, Full, or Hibernate in Windows 8 and 10
    Fast Startup - Turn On or Off in Windows 10
      My ComputerSystem Spec


  7. Posts : 79
    Win 10 Pro 64 & 7 Pro 64 on 2 HDD's
    Thread Starter
       12 Feb 2017 #7

    Well, checked the event log as suggested, there a lots of entering and leaving sleep mode entries,the troubleshooter logs all report source-unknown!
    I have copied one entry as below:
    EventData
    SleepTime 2017-02-12T16:58:43.308139300Z
    WakeTime 2017-02-12T17:00:23.507720300Z
    SleepDuration 9537
    WakeDuration 1015
    DriverInitDuration 950
    BiosInitDuration 1677
    HiberWriteDuration 7617
    HiberReadDuration 0
    HiberPagesWritten 264412
    Attributes 16401
    TargetState 4
    EffectiveState 5
    WakeSourceType 0
    WakeSourceTextLength 0
    WakeSourceText
    WakeTimerOwnerLength 0
    WakeTimerContextLength 0
    NoMultiStageResumeReason 0
    WakeTimerOwner
    WakeTimerContext Other log reports:
    The system has returned from a low power state.

    Sleep Time: ‎2017‎-‎02‎-‎12T16:58:43.308139300Z
    Wake Time: ‎2017‎-‎02‎-‎12T17:00:23.507720300Z

    Wake Source: Unknown


    I also see a lot of these entries around the same time:

    Mbamchameleon Failed to obtain file name information - C01C0005

    and:
    The system time has changed to ‎2017‎-‎02‎-‎12T17:06:31.500000000Z from ‎2017‎-‎02‎-‎12T17:06:16.600374900Z.

    Change Reason: System time synchronized with the hardware clock.
    EventData
    NewTime 2017-02-12T17:06:31.500000000Z
    OldTime 2017-02-12T17:06:16.600374900Z
    Reason 2

    Also:
    The system is entering sleep.

    Sleep Reason: Button or Lid (Time shown as 17:06:15)

    Then:

    The system has resumed from sleep (Time shown as 17:06:16, same time as the changed time noted above)


    Any help?
      My ComputerSystem Spec

  8.    12 Feb 2017 #8

    Trapper;936278[TABLE said:
    [TR]
    [TD][/TD]
    [TD][/TD]
    [TD][/TD]
    [TD]Mbamchameleon Failed to obtain file name information - C01C0005

    [/TD]
    [/TR]
    [/TABLE]

    Any help?
    Hi Trapper.

    Looks like it may be that Malwarebytes is stuck on a file that it doesn't know what to do with. It is calling home and failing to get results from a file that it is trying to get information on.

    At least that's what I "think" is going on. Maybe head on over to the Malwarebytes forums and let them know what you found here. Maybe they can help.

    Snarks
      My ComputerSystem Spec


  9. Posts : 79
    Win 10 Pro 64 & 7 Pro 64 on 2 HDD's
    Thread Starter
       13 Feb 2017 #9

    Hi Snarks

    Had a look at the Mbam forum as suggested, similar reported problems resulted in the following suggestion:

    Uncheck the option Enable self-protection module under Advanced Settings and that should resolve the problem. mbamchameleon is our self-protection driver.

    It sounds like there is some incompatibility between our self-protection driver and some other piece of software on your system. The possibility of such issues is the reason this option is disabled by default, as the nature of a self-protection driver can have compatibility issues sometimes.
    I did that and tried it just now, PC went to sleep for about 30 seconds so I woke it up, 30 seconds is an Olympic record for this PC!
    I will try it for a couple of days to see if it remains behaving itself. I use Bitdefender TS 2017 along with Mbam and have done so for a long time without this problem. Not sure why this has started unless there was a conflict with an update last year. Anyway, fingers crossed!
      My ComputerSystem Spec

  10.    13 Feb 2017 #10

    Glad I could help Trapper!

    Snarks
      My ComputerSystem Spec


 

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