Page 1 of 2 12 LastLast
  1.    08 Feb 2017 #1
    Join Date : Mar 2015
    Posts : 11
    Windows 10 Pro

    Plugged in, not charging


    The battery in my computer is at 1% and it is plugged in, but it isn't charging. It just says plugged in, not charging. It has turned off a few times and said that the wattage of the ac power adapter couldn't be determined, but it usually goes away when I unplug and then plug back in the power cord. How do I fix this?
      My ComputerSystem Spec
  2.    08 Feb 2017 #2
    Join Date : Aug 2016
    S/E England
    Posts : 4,526
    10 Home x64 (1709) (10 Pro on 2nd pc)

    There may be a fault with the battery, the charger or both - or it could just be that the charging circuit has got confused.

    Try shutting down the PC, remove the battery then press and hold the power button for 30 seconds. This will discharge any residual power and reset the charging circuitry. Now put the battery back in, reconnect the power cord but don't turn the PC on yet. Does the charging light come on? If so, leave it and see if it goes to a full charge.

    If the charger is OK you should be able to run the PC on the charger alone, with the battery removed. Can you?

    To check the health of the battery, open a command prompt and type:
    powercfg /batteryreport
    This will generate the file battery-report.html which you can click on to open and read in your browser. In particular, look to see if the full charge capacity is significantly lower than the design capacity.
      My ComputersSystem Spec
  3.    08 Feb 2017 #3
    Join Date : Mar 2015
    Posts : 11
    Windows 10 Pro
    Thread Starter

    To remove the battery, I would have to take the screws out. It is now saying that it is charging. It is at 40% and still charging.
      My ComputerSystem Spec
  4.    08 Feb 2017 #4
    Join Date : Aug 2016
    S/E England
    Posts : 4,526
    10 Home x64 (1709) (10 Pro on 2nd pc)

    Quote Originally Posted by carp View Post
    To remove the battery, I would have to take the screws out...
    On my laptops the battery just unclips. Some can be more tricky to replace. What model is yours?
      My ComputersSystem Spec
  5.    08 Feb 2017 #5
    Join Date : Mar 2015
    Posts : 11
    Windows 10 Pro
    Thread Starter

    It is an Inspiron 13-7359.
      My ComputerSystem Spec
  6.    08 Feb 2017 #6
    Join Date : Aug 2016
    S/E England
    Posts : 4,526
    10 Home x64 (1709) (10 Pro on 2nd pc)

    Quote Originally Posted by carp View Post
    It is an Inspiron 13-7359.
    Dell seem to use an ID connection in their power adapter cord in addition to the +/- power connections. If this pin is damaged or not connecting properly when plugged in it can cause the 'wattage of the ac power adapter couldn't be determined' messages. If this is your problem, then it may be in the cord plug or the socket on the PC, examine both carefully for signs of damage. See:

    AC Adapter Error Message Occurs | Dell
      My ComputersSystem Spec
  7.    09 Feb 2017 #7
    Join Date : Jun 2016
    Los Angeles
    Posts : 1,043
    Windows 10 Pro

    Be sure you are using a Dell Power Adapter for that model. If it is not the correct power adapter, you will get that message.
    Boot into Setup (Bios) and go to the Adapter Warning heading on the left side and Uncheck the box. If the charger is charging the battery, you will no longer get the message.
      My ComputerSystem Spec
  8.    23 Feb 2017 #8
    Join Date : Mar 2015
    Posts : 11
    Windows 10 Pro
    Thread Starter

    I found my spare charger and now it is charging!
      My ComputerSystem Spec
  9.    14 Mar 2017 #9
    Join Date : Mar 2015
    Posts : 11
    Windows 10 Pro
    Thread Starter

    It was working for a while, but I am having the same issue again with the spare charger.
      My ComputerSystem Spec
  10.    14 Mar 2017 #10
    Join Date : Aug 2016
    S/E England
    Posts : 4,526
    10 Home x64 (1709) (10 Pro on 2nd pc)

    It could be a damaged power socket on the PC, one of the possible causes given in the Dell link in my Post #6

    It could also be a failing battery. A Battery Usage report may show if that's the case...
    Generate Battery Usage Report in Windows 10
      My ComputersSystem Spec

 
Page 1 of 2 12 LastLast


Similar Threads
Thread Forum
Plugged in, Not charging after fresh install of Windows 10
Recently bought a brand new Lenovo Z70 laptop, and swapped the HDD out for a SSD. I did a fresh install of Windows 10, using a USB I created from Microsoft's website. Now the laptop won't charge. It's telling me it's "plugged in, not charging". I...
General Support
(0%avaible plugged,charging)Power Efficiency/Battery issue
After changing my laptops hdd i am unable to charge my battery chk the following setting and the power daignostic report
General Support
New battery not charging
I have an Acer Aspire V3-771 laptop (which is three and a half years old) with its original battery. As the battery is not holding the charge for as long as it used to I decided to replace it. I inserted he new battery, which already showed a charge...
Drivers and Hardware
HP pavilion dm4 stuck at 56% charging plugged in,not charging error
i have been using this laptop for 2 years i get it from my friend . from start it always charges battery upto 56 percent. and i thought that there is problem in the battery cell and in few months battery backup becomes very short. Yesterday...
Drivers and Hardware
Plugged in, not charging
I've had this HP Envy for years and today my battery won't charge. I'm plugged in, so it's not dying, but my battery is at 1% and the battery status mouseover says "1% available (plugged in, not charging)". I've tried all the search results for this...
Drivers and Hardware
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 08:11.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums