Random Lockup with Wait Cursor and Can't Access Task Manager


  1. tomrhyne
    Posts : 15
    Windows 10
       New #1

    Random Lockup with Wait Cursor and Can't Access Task Manager


    I have an ASUS tower running 64 bit Windows 10 with latest updates. Periodically and randomly it locks up with the wait cursor circulating. It usually happens when opening an app (Belarc, Exel, Media Shout, etc.). The cursor remains active but I can not open Task Manager nor any other programs. If you attempt to open other apps nothing happens until about 5 minutes when the wait cursor disappears and then all apps that I attempted to open open up and I can access task manager.
    Looked at event viewer and I see nothing happening at the time it locked up. I do see several errors around the time of the event including Service Control Mgr, DistributedCOM, and Event ID (5973). Any suggestions I may try to eliminate this would be appreciated.
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  3. Caledon Ken
    Posts : 30,171
    Windows 11 Pro x64 Version 23H2
       New #2

    While not a solution I would start with the diagnostics and general maintenance. I would create a restore point and I would ensure I had bootable media on hand, better safe than sorry.

    Since you feel this happened with last update please check update history and ensure nothing failed. As well see if any driver updates were delivered in last couple of weeks.

    From command prompt(admin)

    sfc /scannow

    then

    chkdsk /r

    Again not a fix but when is the last time you did a disk cleanup and defrag. File Explore, right click on C: drive, properties. Disk Cleanup on general tab, defrag on Tools tab.
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  4. tomrhyne
    Posts : 15
    Windows 10
    Thread Starter
       New #3

    Thanks, Ken. Good advice. I'll follow your recommendations and see where it leads me.
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  6. tomrhyne
    Posts : 15
    Windows 10
    Thread Starter
       New #4

    Thanks for your input. System very flaky. I have decided to install a SSD and do a clean reinstall. Thanks.
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  7. Caledon Ken
    Posts : 30,171
    Windows 11 Pro x64 Version 23H2
       New #5

    Good decision. Sometimes you can spend hours chasing ghosts. You can use your old HDD for system images providing you a fallback in the future.

    Lots of folks here use Macrium Reflect.

    Once you are up and running I would suggest you check out Driver Verify tutorial.
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