1.    03 Feb 2017 #1
    Join Date : Feb 2017
    Posts : 4
    Windows 10 Pro 64-bit

    I lock my computer, and I can't log back in.


    Hello all,

    I just installed a fresh new copy of Windows 10 onto my rig, and then upgraded to the Anniversary edition. After having locked my computer, going out and then coming home soon after, I went to log back on. Only for my lock-screen to slightly zoom in with my account picture, name and password input field gone. The bottom left icons, the network and Ease of Access ones, are visible. There is nothing I can do, save for waiting it out to return to the lock screen, or just push the restart button.
    I tried searching for solutions to this problem on my own, but everything that I found (enabling an administrative account, making it so PC doesn't lock from sleep) has not worked.

    Any at all help would be appreciated.
    Thank you.
      My ComputerSystem Spec
  2.    03 Feb 2017 #2
    Join Date : Jan 2015
    Posts : 162
    Windows 10 64-bit

    Hi rysear, and welcome to Ten Forums!

    Very interesting too hear that your screen has zoomed into a corner of the lock screen.

    If you can see the ease of access icons, try using magnifier (in ease of access) and see if you can move around the zoomed in screen with your cursor. You could also try tabing to see if you can get to the entry field for your password (however if you can't see it, this isn't much help)

    Are you able to send a screenshot to see how zoomed in the screen actually is?
      My ComputersSystem Spec
  3.    04 Feb 2017 #3
    Join Date : Feb 2017
    Posts : 4
    Windows 10 Pro 64-bit
    Thread Starter

    Quote Originally Posted by ellellell1 View Post
    Hi rysear, and welcome to Ten Forums!

    Very interesting too hear that your screen has zoomed into a corner of the lock screen.

    If you can see the ease of access icons, try using magnifier (in ease of access) and see if you can move around the zoomed in screen with your cursor. You could also try tabing to see if you can get to the entry field for your password (however if you can't see it, this isn't much help)

    Are you able to send a screenshot to see how zoomed in the screen actually is?
    It does not zoom in into the corner with the icons, just the lock screen enlarges slightly.
      My ComputerSystem Spec
  4.    04 Feb 2017 #4
    Join Date : Jan 2015
    Posts : 162
    Windows 10 64-bit

    Quote Originally Posted by rysear View Post
    It does not zoom in into the corner with the icons, just the lock screen enlarges slightly.
    Ah okay. So are you able to sign into the computer?

    What about using safe mode? Does the same problem still occur?
      My ComputersSystem Spec
  5.    04 Feb 2017 #5
    Join Date : Feb 2017
    Posts : 4
    Windows 10 Pro 64-bit
    Thread Starter

    Quote Originally Posted by ellellell1 View Post
    Ah okay. So are you able to sign into the computer?

    What about using safe mode? Does the same problem still occur?
    I've used safe mode and the problem does not occur.

    I've also noticed that the problem occurs when using Windows for sometime. Say if I manually lock my machine right after booting up, the problem does not occur; everything is normal. This is true when locking it multiple times in a row as well (unlocking then locking it in succession.) It seems to happen when it's up for some time.
      My ComputerSystem Spec
  6.    05 Feb 2017 #6
    Join Date : Jan 2015
    Posts : 162
    Windows 10 64-bit

    Quote Originally Posted by rysear View Post
    I've used safe mode and the problem does not occur.

    I've also noticed that the problem occurs when using Windows for sometime. Say if I manually lock my machine right after booting up, the problem does not occur; everything is normal. This is true when locking it multiple times in a row as well (unlocking then locking it in succession.) It seems to happen when it's up for some time.
    Interesting...
    Did the problem start happening as soon as you updated to the Anniversary version? What about a system restore, to the point where it was working. You could try running startup repair as this may contribute to the startup configuration of the lock screen.

    Probably an obvious question, but do you have the latest graphics driver?

    Its a bit tricky to diagnose specifically the lock screen since its built into the settings app, so I guess reinstalling the anniversary update could be one option...
      My ComputersSystem Spec
  7.    05 Feb 2017 #7
    Join Date : Feb 2017
    Posts : 4
    Windows 10 Pro 64-bit
    Thread Starter

    Quote Originally Posted by ellellell1 View Post
    Interesting...
    Did the problem start happening as soon as you updated to the Anniversary version? What about a system restore, to the point where it was working. You could try running startup repair as this may contribute to the startup configuration of the lock screen.

    Probably an obvious question, but do you have the latest graphics driver?

    Its a bit tricky to diagnose specifically the lock screen since its built into the settings app, so I guess reinstalling the anniversary update could be one option...
    I am unable to do a system restore, nor am I able to return to Windows 10 prior to the Anniversary update. I made a fresh install of Windows10, and the only copy I have is when it was on Build 10 I believe. My NVIDIA drivers weren't able to be installed on that one. And speaking of that, I did update them. The issue still persists.

    I'll try a system repair, and if anything, reinstalling the AU.
      My ComputerSystem Spec
  8.    05 Feb 2017 #8
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,953
    Win 10 Pro (1703)

    Hi, you can try an in-place upgrade repair install (to 1607), or a clean install of build 1607.

    You can freely download the latest major build (or, if you search, any other build and update).
    Windows 10 ISO Download
    Repair Install Windows 10 with an In-place Upgrade

    You could also disable the lock screen.
    (A convenient way is to use Winaero's free tweaker).
      My ComputerSystem Spec

 


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