Windows 10: ASUS U56E Laptop Rebooting Issues

  1.    2 Weeks Ago #1

    ASUS U56E Laptop Rebooting Issues


    I have an ASUS U56E laptop that has an issue with random restarts.

    By that I mean that I can boot the laptop and it will boot fine and anywhere from 1 minute or more the laptop will reboot itself. It always reboots fine.

    I have tried to narrow down the issue but haven't found anything to completely solve the issue.

    I have noticed there is a chime of some sort just before it shuts down.

    I disabled the internal network card and used a USB network adapter and that lessened the frequency of the shutdowns, but they are still occurring,

    After disabling the internal netwark adapter and using the USB network adapter I can boot and leave the system idling (doing nothing) that it does not reboot. If I then start browsing with Firefox it will eventually reboot itself again.

    I"ve checked the Event Viewer and there are several entries for Kernal Power. Image attached.

    Not sure where else to look to see what is causing the laptop to reboot.

    Any suggestions or assistance would be appreciated.
    Attached Thumbnails Attached Thumbnails System Reboots.PNG  
      My System SpecsSystem Spec

  2.    2 Weeks Ago #2

    I have done some quick research on the 'Net and it seems that your model ASUS U56E suffers this reported problem quite a bit. (Going back several years, too) Most tech threads that I have reviewed recommend a return to ASUS because there is a power problem on the motherboard.
      My System SpecsSystem Spec

  3.    2 Weeks Ago #3

    Well that might be a little difficult as this laptop is 4 to 5 years old. So returning to ASUS probably won't fly.
    I appreciate your response though. May be time to look for a replacement laptop.

    Thanks again
      My System SpecsSystem Spec


 

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