Why does this serious flaw remain unfixed?


  1. Posts : 373
    Windows 10
       #1

    Why does this serious flaw remain unfixed?



    I'm a relative newcomer to Win 10, but it's still been 10 months since I encountered this exasperating issue, and I assume it's been present since Win 10 was launched? I can't fathom why there haven't been more complaints to get it fixed.

    -- Terry, East Grinstead, UK
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  2. dalchina's Avatar
    Posts : 32,551
    Win 10 Pro (1903) (2nd PC is 21H1)
       #2

    Sadly that's far from the only one. It seems MS has abandoned integrated help, and there's a legacy of unresolved references like that.

    Win 7 was good in this respect.

    MS seems to have decided to rely on community documentation. In the same way some suggest they have axed quality assurance, they've done away with whatever section or department provided help. These leftover links are evidence of the former.

    Here's another in event viewer:
    Why does this serious flaw remain unfixed?-snap-2017-01-26-21.12.57.jpg

    Mass protest? Picket their offices? Flood them with feedback via the Feedback Hub app or technet?
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  3. Steve C's Avatar
    Posts : 6,852
    Windows 10 Pro 64 bit
       #3

    I keep mentioning sloppy MS software engineering standards on this forum and this post is just another example.
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  4. dalchina's Avatar
    Posts : 32,551
    Win 10 Pro (1903) (2nd PC is 21H1)
       #4

    Please be aware this is not an official MS forum. You need to do that via the Feedback Hub app, or MS's technet site, for example.
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  5. Barman58's Avatar
    Posts : 4,049
    Windows 10 Pro x64 Latest RP
       #5

    Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

    © Designer Media Ltd
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  6. DeaconFrost's Avatar
    Posts : 1,366
    Windows 10 Pro x64
       #6

    Just venturing a guess here, but it may not get much attention because I don't know a single person who uses the built-in help. No one goes to Microsoft for support outside of the Enterprise crowd, either). Simply put, it just isn't a big deal. You'll find far better information on forums like this or by simply Googling the issue.
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  7. Gerry5039's Avatar
    Posts : 66
    Windows 10 Pro 64-bit 2004 update
       #7

    Not only that but Microsoft rarely respond to anything unless sent through their feedback means, and even then it has to be mentioned by the thousands to get a response.
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