1.    23 Jan 2017 #1
    Join Date : Jan 2017
    Orkney Islands
    Posts : 2
    Windows 10

    In Safe Mode Diagnostics - No Log On Appearing


    This is a brand new computer with Windows 10 already installed. I ran into the issue that seems common of "Critical Error - Start Menu ...." So I have tried various fixes gleaned from forums like this, and had decided to try safe mode with diagnostics, but now I can't log in at all. So I've been trying to get back into safe mode options or msconfig but can't.

    i have tried holding shift & restart - nothing
    ive done the switch it on and off 3 times and just get Windows defender running a scan and then restarting
    I've not got a bootable usb, but have booted to Windows 10 DVD and gone to Troubleshoot, CMD prompt, but it doesn't recognise msconfig

    PS even tried system reset, but it won't let me.

    Hoping someone can help!
      My ComputerSystem Spec
  2.    23 Jan 2017 #2
    Join Date : Oct 2014
    Posts : 2,459
    W10 Pro + W10 Preview

    Try holding down Start button.....a few times if necessary.
      My ComputersSystem Spec
  3.    23 Jan 2017 #3
    Join Date : Jan 2017
    Orkney Islands
    Posts : 2
    Windows 10
    Thread Starter

    Thanks Declan. I just ended up taking the plunge and did a complete restore to factory settings. It's a brand new computer so not much on it yet. Decided it would be as quick!
      My ComputerSystem Spec


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