1.    21 Jan 2017 #1
    Join Date : Jan 2017
    Reston, VA
    Posts : 2
    Win10 64bit

    Dell XPS 13 lost Bluetooth after Dell update


    Hi all,

    Sorry for this being my first post, but I've run into a Bluetooth problem and cannot seem to get past it.

    I've got a Dell XPS 13 9333 (the initial one) that has performed well for me with the exception of occasional Bluetooth driver burp. In the past I've been able to restore functionality by reinstalling the driver, doing a system restore, etc.

    Trouble is, this time, I've run into a brick wall.

    Last night I got an alert from the Dell Update daemon that they were installing an update.

    This morning everything was working fine and then blink, no more bluetooth mouse. Cycling power on the mouse did nothing and a quick check indicated no Bluetooth device listing in Settings->Devices.

    I've downloaded the Intel bluetooth drivers from the Dell website and initially did a repair, and then when that didn't work a removal and then installation. No luck. I've also done a

    Restarting the laptop doesn't change anything. No bluetooth.

    Looking in the Device Manager, there is no listing for any Bluetooth devices.

    Any ideas?

    Chris
      My ComputerSystem Spec
  2.    21 Jan 2017 #2
    Join Date : Jan 2017
    Reston, VA
    Posts : 2
    Win10 64bit
    Thread Starter

    LOL!

    It's back. After rebooting into my work profile after going back to a restore point, nothing had changed.

    Changing to my admin profile, the OS informed me that the recovery was succesful. So I did a quick repair of the Intel drivers and voila! Bluetooth.

    A reboot back into my work profile demonstrates Bluetooth connectivity!

    Yay.

    chris
      My ComputerSystem Spec

 


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