Windows 10: Microsoft is restarting your computer there is an error Solved

  1. Posts : 4
    windows 10 64 bit
       20 Jan 2017 #1

    Microsoft is restarting your computer there is an error

    my power supply is a dell and a dell case everything else is custom. power supply is like 10 years old I'm not geting a bsod its more like Microsoft is restarting your computer there is an error so looked at the event log this has been happening for a whole year says kernel power event 41 task 63 just restarts lucky it only does it once a month


    [ Name] Microsoft-Windows-Kernel-Power
    [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

    EventID 41

    Version 4

    Level 1

    Task 63

    Opcode 0

    Keywords 0x8000400000000002

    - TimeCreated

    [ SystemTime] 2017-01-20T08:34:08.784823600Z

    EventRecordID 40718


    - Execution

    [ ProcessID] 4
    [ ThreadID] 8

    Channel System

    Computer DESKTOP-C1D8HLP

    - Security

    [ UserID] S-1-5-18

    - EventData

    BugcheckCode 10
    BugcheckParameter1 0xffffa200c58a5042
    BugcheckParameter2 0x2
    BugcheckParameter3 0x0
    BugcheckParameter4 0xfffff8002ab6c90a
    SleepInProgress 0
    PowerButtonTimestamp 0
    BootAppStatus 0
    Checkpoint 0
    ConnectedStandbyInProgress false
    SystemSleepTransitionsToOn 0
    CsEntryScenarioInstanceId 0
    that's the only info I have hope somebody can help me thanks before my computer dies
      My ComputerSystem Spec

  2. Caledon Ken's Avatar
    Posts : 10,670
    Windows 10 Pro x64 Build 1803
       21 Jan 2017 #2

    Welcome to the TenForums @slayerjacy

    Could you please add the model of your Motherboard to you spec.

    You didn't mention, is there any patterns to this behavior, games, watching videos, etc.

    Have you backed up critical data to a source off machine?

    General search on the internet produces lots of hits. Overclocking, Memory, Power supply, over heating and drivers.

    Overclocking, disable

    Memory, run memtest86

    Power Supply - is there enough juice especially under load. You said PSU was 10 years old, do you have one you can swap in.

    Overheating, need a tool to monitor and then load up device with something like Prime95 and ensure temps level off in safe zone. You likely have checked insides for airflow / obstructions.

    For drivers you may wish to reference this tutorial. When or if you BSOD follow posting instructions in BSOD section. You may wish to preview with whocrashed or bluescreenview.

    Driver Verifier - Enable and Disable in Windows 10
      My ComputerSystem Spec

  3. Posts : 4
    windows 10 64 bit
    Thread Starter
       21 Jan 2017 #3

    its a msi 7751 and my power supply is a either a 400 or 600 watt power supply playing games is just fine some times watching movies on vlc player it freezes up for a 1 sec I have my main ssd and one old regular hard drive in it plus 5 usb drives hooked up to it all drivers are up to date ill try memtest iv done that before propyl last year and nothing was wrong ill try again and let you know
      My ComputerSystem Spec

  4. Caledon Ken's Avatar
    Posts : 10,670
    Windows 10 Pro x64 Build 1803
       22 Jan 2017 #4

    Then you should try getting a tool that lets you monitor temps and load it it up. Make sure that temps stay in safe range. Then driver verify.
      My ComputerSystem Spec

  5. Posts : 4
    windows 10 64 bit
    Thread Starter
       22 Jan 2017 #5


    k I checked temp everything is fine there did the driver verify restarted my pc and nothing happened so I ran verify.exe again then shut my computer down this time then it said Microsoft has ran into a problem we are collecting info when done your pc will be restarted then in very small print on the bottom it said driver verify ran into a problem or something like that
      My ComputerSystem Spec

  6.    23 Jan 2017 #6

    What info is your Reliability History giving and if there are any red flags then right click on "view tech details" even if that entry is greyed out.Forget "check for a solution" option.If there was one then there should not be a problem.Any details listed should enable you to hopefully find an answer.
      My ComputerSystem Spec

  7. Posts : 4
    windows 10 64 bit
    Thread Starter
       23 Jan 2017 #7

    Problem Event Name: BlueScreen
    Code: c4
    Parameter 1: f5
    Parameter 2: 0
    Parameter 3: ffff97054a3126e0
    Parameter 4: 0
    OS version: 10_0_14393
    Service Pack: 0_0
    Product: 256_1
    OS Version: 10.0.14393.
    Locale ID: 1033

    Files that help describe the problem (some files may no longer be available)

    View a temporary copy of these files
    Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

    Extra information about the problem
    he computer has rebooted from a bugcheck. The bugcheck was: 0x000000c4 (0x00000000000000f5, 0x0000000000000000, 0xffff97054a3126e0, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 0c0dd730-bc7c-41fa-9a59-477370437030.
    there was only 3 errors I checked for solutions and there wore none thanks for all your help I think I just need to get a new power supply and a new cpu upgrade
      My ComputerSystem Spec

  8. Caledon Ken's Avatar
    Posts : 10,670
    Windows 10 Pro x64 Build 1803
       23 Jan 2017 #8

    Well now you have info to post on BSOD section. I would post before I buy.

    You can also shut off the automatic restart so you can actual read BSOD screen.

    Auto Restart Disable
    Press Windows Key +R, type sysdm.cpl, enter, click Advance tab, click on “Setting” in Startup and Recovery section. Remove check mark from Automatically restart.
      My ComputerSystem Spec


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