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How to investigate how a black screen was stuck?
EDIT: I though I was in the Windows 7 Forum. If a moderator wishes to remove this post that's fine with me: I'll go to the Windows 7 Forum . I just looked up whether or not I could delete my post but wasn't able to. I'd like to as that a moderator does delete it. Thank you.
I This is my first post in the Windows 7 forum and I spend most of my time in the Windows 10 forum.
My brother has a Win7 desktop and yesterday he called and asked me to check out his computer because it wouldn't start up.
So I get there and see that the computer is on but the screen is black. I was hoping it just had to come out of sleep mode but that didn't work. I ended up doing a hard shut down. It started back up with the black screen with the choices to start up normally and other choices: I let it start normally and all went well.
My question is, is there a way to investigate what had happened?
--- Can Event Viewer be helpful?
--- I did some research on how to use Event Viewer but I can't tell where to look.