Can't Login - Further Troubleshooting Steps?


  1. Steve C
    Posts : 7,905
    Windows 11 Pro 64 bit
       New #1

    Can't Login - Further Troubleshooting Steps?


    I installed this week's cumulative update today and all was fine. I then used the TAKEOWN command on the windows.old folder left over from the Anniversary Update I did a while ago to remove one residual file (which is already in the main windows folder). I couldn't delete it so went into Safe Mode and still couldn't delete the file from there.

    I then rebooted but I just got the spinning circle when trying to log in to any account. I went into Safe Mode again to run sfc /scannow which was OK. For some reason, I had no restore points which was going to be my next step. Did the cumulative update remove them? I then ran chkdsk c: /spotfix, restarted and hey presto all seems fine.

    Could someone please look at the chkdsk report (problems in Stage 3) below and tell me what the problem may have been and what steps I should now take to ensure the Windows installation is OK.

    CHKDSK Report:

    Checking file system on C:The type of the file system is NTFS.Volume label is System.
    A disk check has been scheduled.
    Windows will now check the disk.
    Stage 1: Examining basic file system structure ... 516096 file records processed.
    File verification completed.
    9991 large file records processed. 0 bad file records processed.

    Stage 2: Examining file name linkage ...
    632402 index entries processed.
    Index verification completed.
    0 unindexed files scanned. 0 unindexed files recovered to lost and found.

    Stage 3: Examining security descriptors ...
    Cleaning up 6630 unused index entries from index $SII of file 0x9.
    Cleaning up 6630 unused index entries from index $SDH of file 0x9.
    Cleaning up 6630 unused security descriptors.
    CHKDSK is compacting the security descriptor stream
    Security descriptor verification completed.
    58154 data files processed.

    CHKDSK is verifying Usn Journal...
    34495520 USN bytes processed.
    Usn Journal verification completed.

    Correcting errors in the Volume Bitmap.
    Windows has made corrections to the file system.
    No further action is required.

    174362623 KB total disk space. 60514440 KB in 314803 files. 197492 KB in 58157 indexes. 0 KB in bad sectors.
    626371 KB in use by the system. 65536 KB occupied by the log file.
    113024320 KB available on disk. 4096 bytes in each allocation unit. 43590655 total allocation units on disk. 28256080 allocation units available on disk.

    Internal Info:
    00 e0 07 00 0b b0 05 00 5b b5 0a 00 00 00 00 00 ........[.......4e 04 00 00 11 00 00 00 00 00 00 00 00 00 00 00 N...............

    Windows has finished checking your disk.Please wait while your computer restarts.
      My Computers
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  3. Steve C
    Posts : 7,905
    Windows 11 Pro 64 bit
    Thread Starter
       New #2

    Have I defeated the forum? I welcome guidance on why the fault happened and the chkdsk report.
      My Computers
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  4. spunk
    Posts : 4,797
    Windows 11 Pro 64 Bit 22H2
       New #3

    You may have bad sectors on your HDD. Any files on these sectors would be corrupted. Run Check Disk with the /R switch to check for Bad Sectors.
    Go to Start/Search and type CMD, Right click the CMD results and Run As Administrator. In the Elevated Command Prompt type chkdsk /R and press enter. Now type a Y for Yes and reboot the computer. Check Disk will run thru 5 stages and it will take a long while.
      My Computer
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  6. Steve C
    Posts : 7,905
    Windows 11 Pro 64 bit
    Thread Starter
       New #4

    Thanks - the system drive is a SSD not HDD.Tthe only error was the security descriptors and I wondered why?
      My Computers
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