Windows 10: Computer non-responsive. No BSOD or visible error. Mouse still moves

  1.    09 Jan 2017 #1

    Computer non-responsive. No BSOD or visible error. Mouse still moves


    Hi Folks,

    I've had Windows 10 for a while now, and i've had this problem the entire time. I am having trouble finding a trigger, so this may be a little vague and I apologise for that in advance.

    My main purpose for my machine is Photoshop and Lightroom, as I am a photographer. Parts are as follows;
    Motherboard: Gigabyte (Will come back with model number)
    CPU: i7 4790k (Not overclocked)
    RAM: 32gb of 1600Mhz (will come back with brand)
    Video Card: Asus GTX960 Turbo 2gb
    HDD: 1x Samsung 850 EVO 250gb SSD , Seagate Barracuda 2tb, 120gb SSD (will come back with brand) note: issues were apparent before 120gb HDD was installed.

    Essentially, the issue is described as in the title. At seemingly random intervals, my computer will not respond to any inputs. The mouse still moves freely across the screen, however there is no reaction to anything else. Additionally, Photoshop will, seemingly at random, slow down to an absolute crawl (this is usually followed by the non-responsive state).

    In checking, my drivers are all up to date and after other checks with programs like CCleaner, CHKDSK, Ram Check, and even Kaspersky, there are no issue with my machine.

    To my great frustration, I don't know enough to know if there is anywhere that will give me a report on what the issue(s) may be, except to say that I had this set up (ex the 120gb SSD) running on Windows 7, and it was immaculate.
      My ComputerSystem Spec

  2.    10 Jan 2017 #2

    DarethMortuus said: View Post
    Essentially, the issue is described as in the title. At seemingly random intervals, my computer will not respond to any inputs. The mouse still moves freely across the screen, however there is no reaction to anything else..
    Hi,
    I could be absolutely wrong but to me it looks like a hardware or RAM-related prolbem, rather than a Windows issue. It could also (highly improbable, but who knows) be the incompatibility of your PS version with Win 10.
    Finally I would use Kaspersky Rescue Disk to check if a malware ddn't do any harm to your OS.

    Do you use any USB hubs?
      My ComputerSystem Spec

  3.    10 Jan 2017 #3

    If you have access to another PC on your local area network, you might try using Remote Desktop Connection to access that machine when the screen goes black. If it lets you in and behaves itself, that's a profound clue that there's an issue with your graphics driver. If it doesn't let you in, or doesn't behave well, you can use tools like Task Manager to see what's bogging down the CPU, or Reliability Monitor to see if errors are impeding system performance.
    HTH,
    --Ed--
      My ComputerSystem Spec

  4.    10 Jan 2017 #4

    Unfortunately, I only have access to a Macbook Pro on the network.
    I've done the built in windows RAM check, there are no issues with the RAM. Two separate hard drives are also showing the same issue.
    I had the issue last night and I was clever enough to have task manager up and waiting when it happened. There was movement of processes up and down for memory usage (my selected sort field), nothing was using more than 10% CPU time at worst and total RAM usage was at around 20%, which makes sense as I had Lightroom open, culling down photos.
      My ComputerSystem Spec


  5. Posts : 336
    Win10 x64 Pro -2 desktops, 1 laptop
       10 Jan 2017 #5

    Probably just coincidence, but it sounds exactly like an intermittent problem I've had since installing Win10 (followed by a couple clean installs). An already running application (like a browser or email client) will usually continue running, but will once in a while get sluggish and eventually freeze. No new applications will start. Ctrl-Alt-Del is ignored, but if the I was smart enough to have started Task Manager prior to the hang-up it continues working and shows nothing unusual.

    If I have enough patience to wait, eventually everything goes back to normal - sometimes in less that 5 minutes; sometimes more than 30 minutes. At that time all the applications that I tried starting (by clicking desktop icons, for instance) start up.

    So just out of curiosity, have you waited to see if it would free up?
      My ComputerSystem Spec

  6.    10 Jan 2017 #6

    No, that is a good idea. Though, usually when it happens, I am in the middle of editing photos or the like for a client, which cannot wait.
      My ComputerSystem Spec


  7. Posts : 336
    Win10 x64 Pro -2 desktops, 1 laptop
       10 Jan 2017 #7

    I just recently found a tool that might help shine light on out problems (even if they are totally unrelated).
    Process Monitor

    It monitors and logs all I/O and registry activity. Unless you are really up on Windows internals (which I am NOT), the data collected may not be at all meaningful, but it will show what activity is going on while you are locked out. (Unless, of course, it is also locked out and won't let you view and save the log.) It maintains an in-memory log - minimum 1 million records, default 199 million records. The amount of time that represents varies widely depending on the activity, but I'm seeing from 5 to 20 minutes of activity with the "History Depth" set to 1,000,000.

    I have no idea if this can be set to run automatically at startup (I don't see why not.), but I have confirmed that the history depth setting is saved so you don't have to remember to set it each time you reboot.

    The obvious downside is that this utility must have a significant impact on performance.
      My ComputerSystem Spec


 

Related Threads
Computer crashes when unplugging my mouse, Steelseries Kinzu V2, usually when Google Chrome is open. I recently reset windows and the problem did not show up for a few days but now it crashes. The info from the diagnostic tool is attached. My...
Hello TenForums... I'm new here, but not new to Windows :-) That being said, I have the strangest laptop behavior I've ever witnessed in all my years. I recently bought the new Vaio Z Flip 16gb RAM 512GB SSD i7 Skylake laptop. LOVE it. I...
I have 3 computers on my home network, two are Windows 10 desktops, one is Windows 7 laptop. I'll call them 10-1, 10-2, and 7. 10-1 can see 10-2 and 7. 7 can see 10-1 and 10-2. 10-2 can see 7 but CANNOT see 10-1. What can...
Computer model: Lenovo Y700 Microsoft 10 6th gen i7 processor It has 2 graphics cards: NVIDIA® GeForce GTX 960M 2GB NVIDIA® GTX 960M 4 GB GDD5
Solved Mouse Moves But Doesn't Click in Drivers and Hardware
I have a brand new asus laptop, and i can move the mouse, but it won't click, the button nor the sensor register a click. i am currently using a old corded mouse i had. please help.
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 13:57.
Find Us