1. Joined : Jan 2017
    Posts : 3
    Windows 10 Pro
       2 Weeks Ago #1

    Bad Image errors after power loss, reset not working.


    Hi all,

    I had a power loss on Wed. morning and since then Windows has been broken. Windows seems to startup ok. Some programs work but the Start button won't open and I am getting various errors on other program start-up, they are all related to Bad Image. Chrome.exe won't run at all.

    I have tried to run sfc /scannow in admin and get to 18% before it fails with "Windows Resource Protection could not perform the requested operation."

    I have tried DISM and that failed with error 87.

    I have tried doing a reset but it fails while scanning the file system on drive F:/ (this is a Blu-ray drive). System restore gives a similar error.

    I have made a USB of the Windows ISO and when I try to run setup I get a wrong environment error.

    I am lost. Ideas please?
      My System SpecsSystem Spec


  2. Joined : Oct 2016
    Caledon, Ontario, Canada
    Posts : 618
    Windows 10 Pro Build 1607
       2 Weeks Ago #2

    Welcome to the TenForums.

    I assume you have a data back. I would first ensure I had my data safely off the device. May not need it but better safe than sorry.

    You might try these fixes again only run from safe mode.

    If they fail then you might try chkdsk. Open a command prompt(admin) and run chkdsk /r. You will need to reboot.

    Now it is possible that chkdsk will find something and in attempting to repair it might mark those sectors as bad. If these are critical files this might have an unfortunate consequence of making situation worse. So back up data.

    I know it is late to be saying this bit you might want to look at an appropriately sized UPS. Where I live in the winter we get lots of "Flickers" in the grid.

    You may also wish to wait to see if another member has a different idea.
      My System SpecsSystem Spec


  3. Joined : Jan 2017
    Posts : 3
    Windows 10 Pro
       2 Weeks Ago #3

    Caledon Ken said: View Post
    You might try these fixes again only run from safe mode.
    If they fail then you might try chkdsk. Open a command prompt(admin) and run chkdsk /r. You will need to reboot.
    I can't get safe mode to load - I just get a black screen and an arrow with a rotating circle.
      My System SpecsSystem Spec


  4. Joined : Oct 2016
    Caledon, Ontario, Canada
    Posts : 618
    Windows 10 Pro Build 1607
       2 Weeks Ago #4

    With your data backed up I would try to boot from media and then from command prompt invoke chkdsk c: /r
      My System SpecsSystem Spec


  5. Joined : Jan 2017
    Posts : 3
    Windows 10 Pro
       2 Weeks Ago #5

    Caledon Ken said: View Post
    With your data backed up I would try to boot from media and then from command prompt invoke chkdsk c: /r
    Hi Ken, I tried this and it completed without finding any problems.
      My System SpecsSystem Spec


  6. Joined : Oct 2016
    Caledon, Ontario, Canada
    Posts : 618
    Windows 10 Pro Build 1607
       2 Weeks Ago #6

    So to summarize, SFC runs so far and stops, DISM fails on error code 87. You said reset and restore fail on scanning file system on F: (not sure why it would be scanning F: unless it is highlighting a difference in versions) andyou said the USB key you made fail on wrong environment. A small bit of good news, chkdsk didn't find any errors.

    Lets start back at DISM. What command did you run?

    Can you post what build on Windows 10 is installed? Where and when did you get ISO for USB?
      My System SpecsSystem Spec

  7.    2 Weeks Ago #7

    I'm wondering if there are hardware problems that are causing Windows problems. Have you already run hardware diagnostics on RAM and the HD? And going forward, please add an UPS and make sure your backup routine is actually making restorable images onto dedicated external media.
      My System SpecsSystem Spec


 


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