Issue with various apps and features/ freezing

jjmonroe8 · 06 Jan 2017

...OK, I'm not real tech savay so bear with me while I try to explain this issue.
I have an issue on both my HP laptops that is just ripping my hair out. One laptop is New and worked for 2 weeks (with wifi connection issues) and the other is my previous laptop which worked perfect until I started re-using it when my new one crashed. OK now the issue.
...First thing I notice is opening Microsoft edge and it is reset as if I've never used it before. It won't let my bring my favorites back over from explorer or type in any of the search bars.
...Second, I can use Explorer except videos won't play. YouTube, Yahoo, Ebay (that I've found) go unresponsive, yet other sites load fine.
...Third, my icon for my Ethernet connection disappeared and won't come back even after restarts though I am still connected and can use my explorer under the limitations that I listed above.
...Forth, Windows defender freezes when I try to turn it back on and I run Malwarebytes and there are no threats.
...I can't update windows or wipe it and start over (just freezes.)

Now this is on 2 separate computers which one is 3 years old and NEVER had an issue with it till I had an issue with my new one and switched back. Anyone with any insight on this would REALLY be appreciated. I can give more details as asked, but that's all I got off the top of my head. Thank you

telepro21 · 06 Jan 2017

Hello jjmonroe8,

I have read through your description. Interesting situation to say the least.
What other computers are on your network?
I suspect that you may have an infection that has spread to the computers that have been attached/attaching to your network. Now I could be wrong about this but two separate computers with the same problem...after being connected to the same network?...hmm...seems to point in the direction of network compromise and your network seems the only common denominator.