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#1
Cannot unlock start up screen
Hoping someone can help. I have an Inspiron 15 laptop which is not letting me past the password screen. For some reason when I press the number 1 as part of the password the key registers a '1, which appears to be the symbol entered by pressing the key immediately to the left of 1. I have tried to reset the password and created a password reset key but that will not work, telling me an error has occurred. I cannot access Safe mode and therefor cannot initiate a recovery. Any suggestions please.