Windows 10: Windows 10 crashes when opening explorer

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  1.    03 Jan 2017 #1

    Windows 10 crashes when opening explorer


    i think it happens when i stress out my pc too much, but the thing is, it seems that even opening explorer (mycomputer, other folders) triggers it, and i dont think that should happen.

    when it does, it keeps rebooting, sometimes for 20 minutes. it doesnt get to the windows screen, just a beep and whirring from my pc, then turns off, then beeps that its turning on again, then turns off and so on and so forth. If I'm lucky it'll go to the asus screen before turning back off, otherwise it just turns the monitor on and then the entire system turns off. itll eventually go to the blue screen asking me to do a troubleshoot or whatever and through that i tried resetting windows but it says there was an error.

    what can i do? i tried taking out the power supply and cleaning the fan. also, please bear with me, im a complete n00b when it comes to these things. if you need any info about what my pc is (all i know is its old, i only really use it for downloading torrents and watching youtube). when watching shows/browsing/surfing, it's fine. I go like 2-4 hours, but when I try to open a folder it reboots and loops. please let me know what info you need and how I can give it and ill do my best to provide. Could this be a virus?
      My ComputerSystem Spec

  2.    03 Jan 2017 #2

    Welcome to the TenForums.

    It could be anything, my first blush would be failing hard drive. Lets start by eliminating hardware. Please reseat your memory, ensuring you don't have any static charge present. As well reseat cables to your drives.

    Do you have a "Recovery Drive" or other bootable Win 10 media. This would keep you from booting from potentially failing Hard Drive. Boot with your media ensuring you do not install or upgrade windows. If option presents you want repair or Trouble shooting then command prompt.

    type chkdsk c: /r

    This could take a while depending on what it finds.

    If you don't have media, which you can resolve at a future date, open command prompt and type same command. You will have to reboot.

    If chkdsk finds nothing and you have access to another PC download and create a Memtest86 diagnostic tool. Go to memtest86.com. Process to create is documented on Technical Info tab on site. Run a test, at least 30 minutes. You should have no errors.

    This won't determine if this is power supply issue but provides two simple basic tests. Post back results. Include error messages and some detail.

    Hopefully it passes both these test.
      My ComputerSystem Spec

  3.    03 Jan 2017 #3

    Just ran chkdsk from repair mode and it said 0kb in bad sectors. Will try memtest. Also what do you mean by reseat cables? Remove and plug back in? And how do I reseat memory?
      My ComputerSystem Spec

  4.    03 Jan 2017 #4

    Yes to cable question. Unplug and reconnect.

    On memory, please ensure you have no static. You cannot shock memory, it will die. Not sure if you want to reseat if you've never done. It is easy but you must fully reseat or it will cook.

    Lets leave this until you run memtest. If it shows error we can try.
      My ComputerSystem Spec


  5. Posts : 21,864
    Dual boot - Win 10 Pro & Win 10 Insider (and a sprinkling of VMs)
       03 Jan 2017 #5

    Just a thought...

    From the OP's post:

    when watching shows/browsing/surfing, it's fine. I go like 2-4 hours, but when I try to open a folder it reboots and loops.

    A lot of YouTube watching vids and such may be causing a heat issue, especially the graphics. Another member here a while back had a weird problem where all was fine until he did a lot of YouTube....then heat crept in. He finally ended up re-doing the heat sinks, paste and all, to solve the issue. Going along ok for several hours and then, wham! could be a heat issue. Just a guess. One more thing to consider.

    TC
      My ComputersSystem Spec

  6.    04 Jan 2017 #6

    Tried downloading the rar version and clicked on the exe file but nothing happened.
      My ComputerSystem Spec


  7. Posts : 21,864
    Dual boot - Win 10 Pro & Win 10 Insider (and a sprinkling of VMs)
       04 Jan 2017 #7

    aaaaaaaaapaj said: View Post
    Tried downloading the rar version and clicked on the exe file but nothing happened.
    rar version of what? Please show the link to what you downloaded. Not the name, the actual link. Thanks.
      My ComputersSystem Spec

  8.    04 Jan 2017 #8

    http://www.memtest86.com/downloads/memtest86-usb.zip

    That's what I downloaded. Thanks so much for helping!
      My ComputerSystem Spec


  9. Posts : 21,864
    Dual boot - Win 10 Pro & Win 10 Insider (and a sprinkling of VMs)
       04 Jan 2017 #9

    aaaaaaaaapaj said: View Post
    http://www.memtest86.com/downloads/memtest86-usb.zip

    That's what I downloaded. Thanks so much for helping!
    You downloaded a Zipped file, not a RAR. It's ok. You need to unblock the file (right click, properties, unblock). Then extract the contents of the zip archive to a folder. You will see this:

    Click image for larger version. 

Name:	2017-01-04_07h54_10.png 
Views:	2 
Size:	198.8 KB 
ID:	115837

    You will need an empty USB flash drive (thumb drive). The application in GREEN will prompt you thru creating the bootable flash drive you will use to do the mem test. It will use the data in the ISO in RED.

    When the flash drive is created, boot from it and follow prompts to run the memory test.

    Here is what the USB creation screen looks like:

    Click image for larger version. 

Name:	2017-01-04_07h53_42.png 
Views:	1 
Size:	156.1 KB 
ID:	115839

    TC

    Note: If you intended to create a CD/DVD to boot from, go back and get the version for that:

    http://www.memtest86.com/downloads/memtest86-iso.zip
      My ComputersSystem Spec

  10.    04 Jan 2017 #10

    Okay, I'll try that when my pc is back up, but im 99% sure that when I extract the contents to a folder and try to open it, my pc will restart.

    I'll give it a shot though
      My ComputerSystem Spec


 
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