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#1
Nearly brand new Windows 10 won't boot
A few days ago I bought an HP Pavilion 510-p030 with Windows 10. For some reason the Windows bootup quickly broke. The computer was "idling" when things went wrong. I came home and saw the screen black. I powered it off, back on, and it failed to boot.
When I try to boot, I see the animated circular dots and the HP logo for awhile. Then it goes to black screen. If I leave the machine on, sometimes it cycles back through and starts over. There are no error messages, but it never boots properly.
I can get to BIOS and Windows Recovery, but no bootup to Windows.
In the short time that the computer worked, I did not activate an Administrator account. I did not make a Windows 10 recovery disc or drive, and I did not make a system repair disc.
I tried to run Bootrec.exe from the command prompt in Windows Recovery Tools (that are on the computer's hard drive). It only allows the Administrator account to use the command prompt in the recovery tools. I don't know the password for Administrator, so I'm stuck. Other possible tasks that might be helpful are also locked because they need administrator privileges.
Without administrator privileges, the recovery tools do allow restoring Windows 10 to factory condition, which I did. That doesn't fix the bootup problem. I also restored the BIOS to factory specs, and that didn't help either.
How do I get Windows 10 to boot again?