Windows 10: Black screen every Thursday, PC quit sleeping this past week. Solved

Page 5 of 11 FirstFirst ... 34567 ... LastLast
  1. Caledon Ken's Avatar
    Posts : 1,489
    Windows 10 Pro Build 1607
       23 Jan 2017 #41

    Great. Download and install. Create restore point before.
      My ComputerSystem Spec

  2.    24 Jan 2017 #42

    I may have mentioned that about 4 months ago, when this started happening, I bought a backup refurbished newer model PC with Windows 8 on it. I've been so busy with my home business work, that it's still in the box.

    Now I'm thinking that it may come with Windows 10 upgrade, and if I used that BEFORE moving any of my stuff over to it, then it would have all the right drivers and everything, and be like a freshly installed OS, right?

    Then I could move my programs over - assuming they'd all run on it. My registered version of AutoCAD is from 2002 and another crucial one is Dazzle Envelope Manager, from back then too, which I still haven't managed to find a low cost modern replacement for.

    Plus of course, my entire computing life, going back to the 80's.
      My ComputerSystem Spec

  3. Caledon Ken's Avatar
    Posts : 1,489
    Windows 10 Pro Build 1607
       24 Jan 2017 #43

    Yes it would be a new machine so undisturbed OS. I assume by 8 you mean 8.1. Otherwise there is that upgrade to go through as well. Not sure how they would package Windows 10 on that device, that said you can get to Windows 10, or at least you could two weeks ago.

    Here is how I would approach. Image existing machine or run the Recovery Media Creator routine that it comes with so you have something to fallback should things not go right. Perform all regualr Win 8.x updates. Then update to 10 however I read the next bit first.

    Your Autocad is no longer supported on Windows 10. That does not mean it won't work, it just means if something breaks there will not be a fix. Reference this link.

    Windows 10 and .NET 4.6 support for Autodesk products | AutoCAD | Autodesk Knowledge Network

    If Dazzle is the age then it is likely it is not supported either. Again support does not mean it won't work, just they won't fix and strange things might pop up.

    Might be an idea to install both in 8.x and then upgrade. There is a compatibility setting for installs you could install under, doesn't do anything for making it supported, just might allow the install to happen. Some products get very cranky when they are installed on unsupported OS's.
      My ComputerSystem Spec

  4.    4 Weeks Ago #44

    Sorry I've been away for so long. I have a part time home based business and have been barely keeping up. But I was reminded by three blue screen crashes today, apparently caused by something that's making hatchy video blips on my screen, for several days now, and then the crash and usually it restarts the PC. Just now it didnt and I had to shut off the UPS.

    So, Caledon, I'm looking back at your post that begins with "Yikes. Sorry to hear that you are having such a go of it..."

    I'm using the Asus USB N-53, wireless USB adapter, which they said was "end of life" and not supported with any new Windows 10 drivers. So I should take your advice and get something new for that.

    Secondly, I have the Radeon HD 5670 video on this PC and need to go looking for the original drivers, as apparently these updates are REALLY futzing things up now, and like you said; install the old drivers and prevent updating them. Seems like a good start.
      My ComputerSystem Spec

  5. Caledon Ken's Avatar
    Posts : 1,489
    Windows 10 Pro Build 1607
       4 Weeks Ago #45

    So just to clarify, is your PC booting back up?

    Assuming so I would first stop the auto restart after a blue screen so you can see the info it is providing.

    Press Windows Key +R, type sysdm.cpl, enter, click Advance tab, click on “Setting” in Startup and Recovery section. Remove check mark from “Automatically restart”.

    Usually there is an error code and it will also identify a "Sys" or "dll" that it sees as being the culprit. If you document file name and code that is a start.

    There is a BSOD reporting section within the forum with a process for reporting. They can better access root causes. Some description about what you were doing when it happen could also help.


    As to getting some new gear. Yes a new Wireless fob would help. They are very reasonably priced. As to your Radeon card, if you believe this was a recent update that killed you, you can go into device manager and "Rollback" driver.

    AMD has this driver from 2015 available.

    Previous

    It may be wise to run a product like DDU to completely remove all traces before installing.

    Download Display Driver Uninstaller - MajorGeeks

    As we discussed the Radeon is EOL as well.

    I would ensure I had a restore point created before proceeding and bootable media on hand in case it is needed. If you have a spare drive around I would also create an Image with Macrium and its corresponding boot disc. Safety first.

    Can I ask did you install a new AMD video driver. It usually asks and needs your okay to proceed. I think you said the kids use this device. They should not be using an administrator id.

    Now if device is not booting at all that is another path.


    Ken
      My ComputerSystem Spec

  6.    4 Weeks Ago #46

    Caledon Ken said: View Post
    So just to clarify, is your PC booting back up?

    Assuming so I would first stop the auto restart after a blue screen so you can see the info it is providing.

    Press Windows Key +R, type sysdm.cpl, enter, click Advance tab, click on “Setting” in Startup and Recovery section. Remove check mark from “Automatically restart”.

    Usually there is an error code and it will also identify a "Sys" or "dll" that it sees as being the culprit. If you document file name and code that is a start.

    There is a BSOD reporting section within the forum with a process for reporting. They can better access root causes. Some description about what you were doing when it happen could also help.


    As to getting some new gear. Yes a new Wireless fob would help. They are very reasonably priced. As to your Radeon card, if you believe this was a recent update that killed you, you can go into device manager and "Rollback" driver.

    AMD has this driver from 2015 available.

    Previous

    It may be wise to run a product like DDU to completely remove all traces before installing.

    Download Display Driver Uninstaller - MajorGeeks

    As we discussed the Radeon is EOL as well.

    I would ensure I had a restore point created before proceeding and bootable media on hand in case it is needed. If you have a spare drive around I would also create an Image with Macrium and its corresponding boot disc. Safety first.

    Can I ask did you install a new AMD video driver. It usually asks and needs your okay to proceed. I think you said the kids use this device. They should not be using an administrator id.

    Now if device is not booting at all that is another path.


    Ken
    I just printed that, for the next time it happens. One other thing that I hadn't gotten through before, was that I just successfully ran the Intel Driver Tester and it says that there's a chipset update available from February 2016, but warns that it's generic and doesn't include any whoopee stuff that the manufacturer ( Asus ) may have included. I couldn't care less about that stuff, as I never mess with it. I just want my PC working again. So I may go ahead with that, when I get a little time.
      My ComputerSystem Spec

  7.    3 Weeks Ago #47

    Caledon Ken said: View Post
    So just to clarify, is your PC booting back up?

    Assuming so I would first stop the auto restart after a blue screen so you can see the info it is providing.

    Press Windows Key +R, type sysdm.cpl, enter, click Advance tab, click on “Setting” in Startup and Recovery section. Remove check mark from “Automatically restart”.

    Usually there is an error code and it will also identify a "Sys" or "dll" that it sees as being the culprit. If you document file name and code that is a start.

    There is a BSOD reporting section within the forum with a process for reporting. They can better access root causes. Some description about what you were doing when it happen could also help.


    As to getting some new gear. Yes a new Wireless fob would help. They are very reasonably priced. As to your Radeon card, if you believe this was a recent update that killed you, you can go into device manager and "Rollback" driver.

    AMD has this driver from 2015 available.

    Previous

    It may be wise to run a product like DDU to completely remove all traces before installing.

    Download Display Driver Uninstaller - MajorGeeks

    As we discussed the Radeon is EOL as well.

    I would ensure I had a restore point created before proceeding and bootable media on hand in case it is needed. If you have a spare drive around I would also create an Image with Macrium and its corresponding boot disc. Safety first.

    Can I ask did you install a new AMD video driver. It usually asks and needs your okay to proceed. I think you said the kids use this device. They should not be using an administrator id.

    Now if device is not booting at all that is another path.


    Ken

    Hi Ken,

    I've been down for over a week with a nasty virus. ( slept for two days straight, coughing - a real mess ) . Plus I've been overwhelmed with work - can barely keep up anyway, so I havent had time to really devote to this.

    What's happening is that it does a BSOD ( actually all kinds of colors, sometimes even stripes lately ) and then spontaneously reboots. This has been happening more frequently this past week! It WAS happening 1-2 times a day and has now gotten to be about once an HOUR! It's disrupting my small business work and stressing me out as I try to recover from this virus and catch up again.

    I'm an intermediate user, not advanced or an expert, so some of the advice has perplexed me.

    If I keep it from rebooting, there's no control over the PC then. It sits here with a blank screen and I cant do a thing. In fact some times it's done that too, and I finally had to shut off the power to restart it.

    So it seems like what I need is a simple, understandable way to get it to log the crash when it happens ( unless it has already and I dont know where ) and then go ahead with its restart. That would be a start to this.

    But honestly, I wish I had a time machine where I could go back and warn myself NOT to upgrade to Win 10 with this machine, because it could obsolete the whole thing and too much of it is end of life and they wont support it. There HAS BEEN NO TIME, since the upgrade, when it worked 100% right. It started with just not being able to sleep anymore, then these BSOD problems, and it's been nothing buy heartache since July 24th.
      My ComputerSystem Spec

  8. Caledon Ken's Avatar
    Posts : 1,489
    Windows 10 Pro Build 1607
       3 Weeks Ago #48

    Sorry to hear and I know today we all depend on our technology. I know its not funny but there are all those cartoons out there that suggest our technology knows when we are stress and it just acts worse.

    You will need some time to resolve however the steps I recommended I know you can do when you get the time.

    Something you may wish to consider and you would have to check out how it fits into the software licensing agreement with MS, fall back to your original OS. You need to check before you do as you don't want to spend money only to find out it won't activate.

    Falling back, if possible, won't be easy and you would have to re-install everything. I'd hand that job off to someone.

    Failing that, you have to go forward with 10. There are lots of people to help on this forum.

    Your memory dumps are in your windows directory.

    To summarize though, throw away your wireless USB dongle and get a new one. One problem down. Run the software I mentioned above, DDU and then install the AMD driver. Two problems down.

    I think you mentioned you had an 8.1 machine, can you migrate work function to it?

    Post back with your progress. (when you have time.)
      My ComputerSystem Spec

  9.    3 Weeks Ago #49

    Did a new update come out this afternoon? Suddenly after I posted the above, I think it crashed one more time, and then stopped crashing every hour, and has been stable. ( fingers crossed )
      My ComputerSystem Spec

  10.    3 Weeks Ago #50

    Caledon Ken said: View Post
    Sorry to hear and I know today we all depend on our technology. I know its not funny but there are all those cartoons out there that suggest our technology knows when we are stress and it just acts worse.

    You will need some time to resolve however the steps I recommended I know you can do when you get the time.

    Something you may wish to consider and you would have to check out how it fits into the software licensing agreement with MS, fall back to your original OS. You need to check before you do as you don't want to spend money only to find out it won't activate.
    Yeah, I have the original OS disks for this PC, so should be able to migrate everything to the newer refurbed 8.1 PC and then install 7 on this one? Just make absolutely sure that everything is migrated first. ( thinking of side by side and using an ethernet cable between them? ) So I cant imagine a problem if I reinstall the original 7 OS from disks that I own, and that came with this PC?

    Falling back, if possible, won't be easy and you would have to re-install everything. I'd hand that job off to someone.

    Failing that, you have to go forward with 10. There are lots of people to help on this forum.

    Your memory dumps are in your windows directory.
    What are they called?

    To summarize though, throw away your wireless USB dongle and get a new one. One problem down. Run the software I mentioned above, DDU and then install the AMD driver. Two problems down.

    I think you mentioned you had an 8.1 machine, can you migrate work function to it?

    Post back with your progress. (when you have time.)
    <SIGH>
      My ComputerSystem Spec


 
Page 5 of 11 FirstFirst ... 34567 ... LastLast

Related Threads
Cant get past login screen in User Accounts and Family Safety
Computer has been working on win 10 for several months. Lately had problems with login screen. We have never used a password before. Now I cant do anything because it demands a password which I do not know. Incidentally I now see two users...
Hello, I upgraded my 4th computer that was pretty old to Windows 10 today. It booted in fine after install, but it looked as if I was in a sort of safe mode, as mu graphics display driver was apparently not good. Windows told me it was going to...
Hi - Sorry if the subject line is a bit vague but I couldn't think of a better way of putting it. I put my laptop into Sleep mode last night (running windows 10) and when I woke it this morning all of the files I'd worked on/created/downloaded...
Following the last updates I can no longer get my computer to wake up without shutting it off and restarting it. Why? Thank you so much you folks are so helpful to a Nana that knows so little about computers.
So my computer goes to sleep every 10 minutes and I have to restart it , which takes a long time because my laptop is a low end com. Anyone know how to fix the black screen when I come back ? I tried to move my mouse no cursor no nothing just the...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 18:36.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums