Windows 10: Black screen every Thursday, PC quit sleeping this past week. Solved

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  1. Caledon Ken's Avatar
    Posts : 9,807
    Windows 10 Pro x64 Build 1803
       07 Jan 2017 #31

    Please post results of two powercfg commands.

    If you have latest driver and you think it was an update, roll driver back.

    Again I will mention a system restore will take you back to a known working environment. Yes new programs will have to be installed, there simply can't be many. Please back up data.
      My ComputerSystem Spec

  2.    07 Jan 2017 #32

    My root hub may be old USB. The most speed I've ever gotten out of it has been around 750k. I have a USB 2 4 port hub plugged into it, but...
      My ComputerSystem Spec

  3.    11 Jan 2017 #33

    This is interesting. I turned off the sleep function - set it to never. Then when it updated last night ( it said it was about to, anyway - I set it to 4 AM ), it didn't become unresponsive like the other times. It came right on this morning, when I moved the mouse. I had to restart a couple of programs, as usual when it does update, but it didn't do the unresponsive black screen thing.

    So if I can figure out now, what's keeping it from sleeping, I can solve this. When I have some time later, I'm gonna unplug all the USB stuff and force sleep. That should tell me if it's internal USB or peripheral.
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  4.    12 Jan 2017 #34

    Well I unplugged everything USB and it still wouldn't sleep. But I suppose if the drivers are doing it, and there are no later drivers than what I have ( the internal USB drivers latest was 2006 by Microsoft ), and they arent making anymore, then we're hosed here.
      My ComputerSystem Spec

  5.    12 Jan 2017 #35

    Just found this: Problem with ICH10 Family USB Universal Host Controller Drivers - Microsoft Community

    Being it was sleeping ok up until that update a few weeks ago, I have to think they did something that stopped it, though.
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  6.   My ComputerSystem Spec

  7. Caledon Ken's Avatar
    Posts : 9,807
    Windows 10 Pro x64 Build 1803
       13 Jan 2017 #37

    Personally I'm always leery of third parties providing drivers. That said I'm sure there are very good vendors out there.

    First I would run this utility by Intel and see what it reports.

    Download Intel(R) Chipset Device Software (INF Update Utility)

    There is no harm in trying driver but ensure you have a restore point you can fall back to and you may even want to take an Image. Yes I'm paranoid, I like to have many escape routes. When you download driver you should also run AV scan on file.
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  8.    22 Jan 2017 #38

    I just tried it and it failed to install - unknown error.
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  9. Caledon Ken's Avatar
    Posts : 9,807
    Windows 10 Pro x64 Build 1803
       23 Jan 2017 #39

    Then there is a compatibility issue.

    Could you run Intel's tool and see if there is an update listed by it.

    Intel(R) Driver Update Utility
      My ComputerSystem Spec

  10.    23 Jan 2017 #40

    Ok, here we go:

    Click image for larger version. 

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      My ComputerSystem Spec

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