My father's laptop, which runs Windows 10, has recently encountered a weird issue where random folders keep appearing on the Desktop, no matter how often you delete these.
All seem to contain a random .file file, which is a mix of numbers and letters and looks somewhat like a registry key.
It also seems like it could be slowing down his computer.
Any idea of a fix?
Hi, let's try to isolate the cause:
1. Does this occur in Safe Mode?
2. Does this occur after a clean boot?
https://www.tenforums.com/tutorials/...conflicts.html
If it doesn't occur after a clean boot, then enable items progressively and log off/on or restart to try to identify the cause.
Please post a screenshot of the task manager, with the column showing the highest resource use organised with processes using the most resources at the top of the column (click the header)
a. in normal mode
b. after a clean boot
Another approach:
Are there any restore points or disk images created before this started happening?
(We strongly recommend the routine use of disk imaging to allow users to restore their PC to a previous working state without technical help).
Have you run a full antivirus scan?
Can you relate this symptom to any change made to the PC?
If you are technically inclined, you may be able to use Sysinternals Procmon to identify what is creating these folders. However this is not for the faint-hearted.
Sounds like his computer is infected. Follow Read & Run Me First Malware Removal Guide (incl. Spyware, Virus, Trojan, Hijacker) | MajorGeeks.Com Support Forums
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