Windows 10: Inbox Empty Windows Fax and Scan

While I don't have proof of this I think something happens if you move your documents. There maybe other reasons for this but as I moved my files, using the Window processes I think something brakes. So here goes, yours scenario maybe really different.

When you went down the Settings, Advance, Current Location you likely saw your files were in C;\programdata\microsoft\windowsnt\msfax. Now if you look at your "Documents" you likely see a folder called "Fax". Inside that Inbox there is likely just the Welcome fax. I suspect that there is a Windows' Link or Junction point, when it comes out of the box, that steers your requests from the Documents\fax\inbox to the Programdata location. If moved I think the logicmay become corrupted. I moved mine and then moved it back. Maybe it is the move back.

Anyway if you go through your documents, into the fax folder and then place a new tif file in the inbox you can start Windows Fax and see if the new fax (tif) appears. If so, I think the link / junction has been corrupted and it can't see the inbox down the programdata path. Same for Sentitems.

Again, yours could be totally different and I may have caused my issue my moving the location and then resetting it.

Not exactly sure of what will happen so make a backup if you try this.

Have you tried moving the Fax folder. You know when you go down through Setting, Advance etc to see location, there is a move. You might be able to move it to Documents.

Also do a restore point.

What I would hate to see is a pointer pointing to Programdata and then you creating a move which points back to Documents. Round and round we go.

or create a new one. Kari has a tutorial on links, junction points in the tutorial section that you may want to review.