Windows 10 doesn't boot


  1. Posts : 1
    Windows 10
       #1

    Windows 10 doesn't boot


    I'm using an HP laptop. When I start the computer, after the hp logo the screen goes black and stops booting. I did a system test and it had a "short dst failure." I've tried booting windows from a bootable usb drive as well. After selecting it to boot, it says that it will boot from the USB, the windows icon shows up, it loads for a second, then it goes back to the black screen again. Is there anything other than a hardrive failure that could cause this? The laptop is only about a year old.
      My Computer

  2. cottonball's Avatar
    Posts : 569
    Windows 10 Home
       #2

    tyvanausdal,

    Welcome to the Forum!

    A short dst failure indicates that the hard disk is failing or has failed. Run the hard disk diagnostic test by tapping the esc key as you start the laptop. When you get to the Startup Menu, select the Diagnostic Menu option ( f2 ) and run the tests on the Hard Drive. You need to obtain the Failure ID 24 alpha-numeric error code, and the Product Id:

    Failure Id: XXXXXXX-....
    Product Id : XXXXXXX...
    If you get the above, then, you do need to find out if the laptop is still under warranty, and if it is, contact HP for service.

    If not under warranty, then you need to replace the hard disk with one of the same or larger capacity and run a factory restore via the HP recovery disk set or the USB recovery media.
      My Computer


 

Related Threads
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 19:46.
Find Us




Windows 10 Forums