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  1.    24 Dec 2016 #1
    Join Date : Dec 2016
    Posts : 6
    Windows 10 Pro

    Computer can't shutdown or sleep, only restart.


    Hey guys. I hope someone here can help me with my current problem on my desktop. Whenever I try to shutdown my computer the montior shuts off and my drives stops after a few seconds, but my fans and LEDs keeps running.
    I've tried to do all the suggestions from My Laptop wont shutdown , sleep and restart!! and from Help, my PC with Windows 10 won't shut down properly - Forums - CNET

    As of now, the only way I can shutdown my computer is by holding the powerbutton after I hear my drives have stopped or by using the switch on the powersupply.

    Thanks in advance and Merry X-mas
      My ComputerSystem Spec
  2.    24 Dec 2016 #2
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,106
    Windows 10 Pro Build 1703

    Welcome to the TenForums.

    What happens if you open a command prompt, as administrator, and issue the command Shutdown /s /f /t 0

    This is a full shutdown, force apps to close, immediately. See Brink's tutorial at

    Shut Down Computer in Windows 10
      My ComputerSystem Spec
  3.    25 Dec 2016 #3
    Join Date : Dec 2016
    Posts : 6
    Windows 10 Pro
    Thread Starter

    Thanks for your answer.

    I've tried you suggestion with CMD​ and shutdown /s /f /t 0 and still the same, where my monitor loses the connection/signal (as it should) but all the fans keep spining and LED's are still on.
      My ComputerSystem Spec
  4.    25 Dec 2016 #4
    Join Date : Sep 2015
    Posts : 51
    W10

    Try disabling Intel Management Engine Interface in Device Manager.
      My ComputerSystem Spec
  5.    26 Dec 2016 #5
    Join Date : Dec 2016
    Posts : 6
    Windows 10 Pro
    Thread Starter

    Still the same, thanks though for your suggestion.
      My ComputerSystem Spec
  6.    26 Dec 2016 #6
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,106
    Windows 10 Pro Build 1703

    Okay. Then I think we have to see what powercfg has to say. If you head to wiki look up powercfg. You run from command prompt (admin). Pulling the rug out from Windows with your hard power down is going to lead to software issues and in my opinion hardware issues.

    If you could run.

    powercfg /energy /output %userprofile%\desktop\Energy.html

    (there is a space after the word output before the percent sign.)

    This will produce a report on your desktop called energy that you can read by double clicking. My thinking is it will provide at least one error as to why you cannot power down. It should also report on your sleep states.

    Before doing this I might even try restore your power plan defaults, restart and see if that cleared situation. If not run powercfg but close active apps before run.
      My ComputerSystem Spec
  7.    26 Dec 2016 #7
    Join Date : Dec 2016
    Posts : 6
    Windows 10 Pro
    Thread Starter

    Quote Originally Posted by Caledon Ken View Post
    Okay. Then I think we have to see what powercfg has to say. If you head to wiki look up powercfg. You run from command prompt (admin). Pulling the rug out from Windows with your hard power down is going to lead to software issues and in my opinion hardware issues.

    If you could run.

    powercfg /energy /output %userprofile%\desktop\Energy.html

    (there is a space after the word output before the percent sign.)

    This will produce a report on your desktop called energy that you can read by double clicking. My thinking is it will provide at least one error as to why you cannot power down. It should also report on your sleep states.

    Before doing this I might even try restore your power plan defaults, restart and see if that cleared situation. If not run powercfg but close active apps before run.
    Thanks for your suggestion. I've run "powercfg /energy /output %userprofile%\desktop\Energy.html" and I can see multiple errors but honestly I've no idea what half of it even means.

    I've posted the report below hoping someone can help.
    Sorry for the long post.

    Power Efficiency Diagnostics Report

    Computer Name DESKTOP-8N9II1M
    Scan Time 2016-12-26T19:52:56Z
    Scan Duration 60 seconds
    System Manufacturer To Be Filled By O.E.M.
    System Product Name To Be Filled By O.E.M.
    BIOS Date 11/18/2013
    BIOS Version P1.30
    OS Build 14393
    Platform Role PlatformRoleDesktop
    Plugged In true
    Process Count 97
    Thread Count 1700
    Report GUID {fd0b389a-ec63-424b-8f69-94e3f3e181e8}
    Analysis Results

    Errors

    USB Suspend:USB Device not Entering Selective Suspend
    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
    Device Name USB Root Hub
    Host Controller ID PCI\VEN_8086&DEV_1C26
    Host Controller Location PCI bus 0, device 29, function 0
    Device ID USB\VID_8086&PID_1C26
    Port Path



    USB Suspend:USB Device not Entering Selective Suspend
    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
    Device Name USB Composite Device
    Host Controller ID PCI\VEN_8086&DEV_1C26
    Host Controller Location PCI bus 0, device 29, function 0
    Device ID USB\VID_1532&PID_011C
    Port Path 1,6



    USB Suspend:USB Device not Entering Selective Suspend
    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
    Device Name USB Composite Device
    Host Controller ID PCI\VEN_8086&DEV_1C26
    Host Controller Location PCI bus 0, device 29, function 0
    Device ID USB\VID_1B1C&PID_1B19
    Port Path 1,5



    USB Suspend:USB Device not Entering Selective Suspend
    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
    Device Name Generic USB Hub
    Host Controller ID PCI\VEN_8086&DEV_1C26
    Host Controller Location PCI bus 0, device 29, function 0
    Device ID USB\VID_8087&PID_0024
    Port Path 1



    CPU Utilisation:Processor utilisation is high
    The average processor utilisation during the trace was high. The system will consume less power when the average processor utilisation is very low. Review processor utilisation for individual processes to determine which applications and services contribute the most to total processor utilisation.
    Average Utilisation (%) 4.54



    Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled
    PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.



    Warnings

    Platform Timer Resolution:Platform Timer Resolution
    The default platform timer resolution is 15.6 ms (15625000 ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
    Current Timer Resolution (100 ns units) 10006
    Maximum Timer Period (100 ns units) 156250



    Platform Timer Resolution:Outstanding Timer Request
    A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
    Requested Period 20000
    Requesting Process ID 10076
    Requesting Process Path \Device\HarddiskVolume2\Program Files\WindowsApps\Microsoft.Windows.Photos_16.1118.10000.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe



    Platform Timer Resolution:Outstanding Timer Request
    A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
    Requested Period 10000
    Requesting Process ID 9332
    Requesting Process Path \Device\HarddiskVolume2\Program Files (x86)\Corsair\Corsair Utility Engine\CUE.exe



    CPU Utilisation:Individual process with significant processor utilisation.
    This process is responsible for a significant portion of the total processor utilisation recorded during the trace.
    Process Name CUE.exe
    PID 9332
    Average Utilisation (%) 2.10
    Module Average Module Utilisation (%)
    \SystemRoot\system32\ntoskrnl.exe 0.64
    \Device\HarddiskVolume2\Program Files (x86)\Corsair\Corsair Utility Engine\Qt5Core.dll 0.41
    \Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll 0.28



    Information

    Platform Timer Resolution:Timer Request Stack
    The stack of modules responsible for the lowest platform timer setting in this process.
    Requested Period 20000
    Requesting Process ID 10076
    Requesting Process Path \Device\HarddiskVolume2\Program Files\WindowsApps\Microsoft.Windows.Photos_16.1118.10000.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe
    Calling Module Stack \Device\HarddiskVolume2\Windows\System32\ntdll.dll
    \Device\HarddiskVolume2\Windows\System32\kernel32.dll
    \Device\HarddiskVolume2\Windows\System32\RTWorkQ.dll
    \Device\HarddiskVolume2\Windows\System32\mfcore.dll
    \Device\HarddiskVolume2\Windows\System32\RTWorkQ.dll
    \Device\HarddiskVolume2\Windows\System32\ntdll.dll
    \Device\HarddiskVolume2\Windows\System32\kernel32.dll
    \Device\HarddiskVolume2\Windows\System32\ntdll.dll



    Platform Timer Resolution:Timer Request Stack
    The stack of modules responsible for the lowest platform timer setting in this process.
    Requested Period 10000
    Requesting Process ID 9332
    Requesting Process Path \Device\HarddiskVolume2\Program Files (x86)\Corsair\Corsair Utility Engine\CUE.exe
    Calling Module Stack \Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll
    \Device\HarddiskVolume2\Windows\SysWOW64\kernel32.dll
    \Device\HarddiskVolume2\Windows\SysWOW64\winmm.dll
    \Device\HarddiskVolume2\Program Files (x86)\Corsair\Corsair Utility Engine\Qt5Core.dll



    Power Policy:Active Power Plan
    The current power plan in use
    Plan Name OEM Balanced
    Plan GUID {381b4222-f694-41f0-9685-ff5bb260df2e}



    Power Policy:Power Plan Personality (Plugged In)
    The personality of the current power plan when the system is plugged in.
    Personality Balanced



    Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
    The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.



    Power Policy:Video quality (Plugged In)
    Enables Windows Media Player to optimise for quality or power savings when playing video.
    Quality Mode Optimise for Video Quality



    System Availability Requests:Analysis Success
    Analysis was successful. No energy efficiency problems were found. No information was returned.



    Battery:Analysis Success
    Analysis was successful. No energy efficiency problems were found. No information was returned.



    Platform Power Management Capabilities:Supported Sleep States
    Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
    S1 Sleep Supported false
    S2 Sleep Supported false
    S3 Sleep Supported true
    S4 Sleep Supported true



    Platform Power Management Capabilities:Connected Standby Support
    Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.
    Connected Standby Supported false



    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 0
    Idle State Count 3
    Idle State Type ACPI Idle (C) States
    Nominal Frequency (MHz) 2801
    Maximum Performance Percentage 100
    Lowest Performance Percentage 57
    Lowest Throttle Percentage 57
    Performance Controls Type ACPI Performance (P) / Throttle (T) States



    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 1
    Idle State Count 3
    Idle State Type ACPI Idle (C) States
    Nominal Frequency (MHz) 2801
    Maximum Performance Percentage 100
    Lowest Performance Percentage 57
    Lowest Throttle Percentage 57
    Performance Controls Type ACPI Performance (P) / Throttle (T) States



    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 2
    Idle State Count 3
    Idle State Type ACPI Idle (C) States
    Nominal Frequency (MHz) 2801
    Maximum Performance Percentage 100
    Lowest Performance Percentage 57
    Lowest Throttle Percentage 57
    Performance Controls Type ACPI Performance (P) / Throttle (T) States



    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 3
    Idle State Count 3
    Idle State Type ACPI Idle (C) States
    Nominal Frequency (MHz) 2801
    Maximum Performance Percentage 100
    Lowest Performance Percentage 57
    Lowest Throttle Percentage 57
    Performance Controls Type ACPI Performance (P) / Throttle (T) States



    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 4
    Idle State Count 3
    Idle State Type ACPI Idle (C) States
    Nominal Frequency (MHz) 2801
    Maximum Performance Percentage 100
    Lowest Performance Percentage 57
    Lowest Throttle Percentage 57
    Performance Controls Type ACPI Performance (P) / Throttle (T) States



    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 5
    Idle State Count 3
    Idle State Type ACPI Idle (C) States
    Nominal Frequency (MHz) 2801
    Maximum Performance Percentage 100
    Lowest Performance Percentage 57
    Lowest Throttle Percentage 57
    Performance Controls Type ACPI Performance (P) / Throttle (T) States



    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 6
    Idle State Count 3
    Idle State Type ACPI Idle (C) States
    Nominal Frequency (MHz) 2801
    Maximum Performance Percentage 100
    Lowest Performance Percentage 57
    Lowest Throttle Percentage 57
    Performance Controls Type ACPI Performance (P) / Throttle (T) States



    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 7
    Idle State Count 3
    Idle State Type ACPI Idle (C) States
    Nominal Frequency (MHz) 2801
    Maximum Performance Percentage 100
    Lowest Performance Percentage 57
    Lowest Throttle Percentage 57
    Performance Controls Type ACPI Performance (P) / Throttle (T) States



    Device Drivers:Analysis Success
    Analysis was successful. No energy efficiency problems were found. No information was returned.


      My ComputerSystem Spec
  8.    27 Dec 2016 #8
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,106
    Windows 10 Pro Build 1703

    Agree lots of info however lots of potential leads.

    Could I ask, and I should have ask to begin with, did this just happen in the last two weeks. I'm keying in on the fact Window patches were released December 13th and while I don't think it is a window patch I'm wondering if you got drivers delivered, free of charge, that may have caused issue.

    The first few errors are related to USB suspend and the id you provided comes back to Chipset 6 Series / C200. I know 1nitram2 mentioned the Intel Mgmt. By the way did you re-enable the Management prior to running Energy report?

    I'm assuming you built this rig, correct? Did you make any Bios customizations?

    Did you restore power plan settings. (To both plans as you appear to be running two)?

    I know I'm going in different directions with my thinking but I think its important to explore multi venues as something may just click with people reading this thread.
      My ComputerSystem Spec
  9.    27 Dec 2016 #9
    Join Date : Dec 2016
    Posts : 6
    Windows 10 Pro
    Thread Starter

    Yes it a comstume rig I built myself.
    No it didn't happen over the last 2 weeks. It's been about 2 months and haven't been able to find a answer to my problem and decided to join this forum.
    I did re-enable Intel mgmt prior to running Energy report, since it didn't help.
    Only Bios customizations made is fan speed control. (Have even tried to download new Bios update and set Bios to factory settings)
      My ComputerSystem Spec
  10.    28 Dec 2016 #10
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,106
    Windows 10 Pro Build 1703

    Okay. So please make notes of what we change so you can undo.

    First lets see about USB selective suspend. I know the report says this is not causing sleep issue but I would like to see a few less errors.

    If you go to your power plan and go into advance settings you will see a heading USB Settings. If you expand you will see USB Selective Suspend. Can you disable it please.

    There are two programs issuing warnings. Photos and Corsair Utility Engine. Do you now when the Corsair utility was installed. Is there an update at their site that should be investigated.

    Most concerned about PCI Express message and the known incompatibility. More work required here.

    Can I ask what is plugged into you PCI slots and do you used standard SSD's / HDD's (not M.2 SSD, can't see a connector on your board.). I know at least one MSI GTX 960 is plugged in.

    I hope you have the manual. I draw your attention to Page 39, heading MRC Fast Boot, The default is Enabled and you said you used defaults. If you then go to page 51 under the heading CSM it says its default is enabled even through you should not use CSM, according to manual, if Fast Boot enabled. As I read this this is an error. Maybe ASRock has more than one Fast Boot term. If ASRock enables fast boot by default, MRC Heading, shouldn't it be shutting of CSM by default.

    Something to investigate.
      My ComputerSystem Spec

 
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