Is there something wrong with my soundcard or is it a settings issue?

Diwedd · 20 Dec 2016

Hi there,

I bought a new desktop PC about a month ago which has Windows 10 as its operating system. I listen to my music mainly by using my PC and I either use Windows Media Player, MediaMonkey or Foobar 2000. I have noticed that some tracks are not playing correctly.

I have no knowledge of these things, so please excuse my ignorance. Essentially, when some tracks are played some music/sounds that are part of the track disappears (or gets pushed into the background making them barely audible) and you only hear music/sounds in the foreground. It is like there are two channels and one channel is in the foreground and the other in the back. Is this an issue with my soundcard or is there a setting I need to change to get it to play correctly?

This is only with certain tracks, not all tracks. I never had this problem on my previous PC (or any PCs), so I am a bit mystified.

I have attached three images showing my PC system info, my soundcard info and soundcard driver info. My soundcard is a Realtek High Definition Audio card.

I will appreciate any help regarding this matter.

Many thanks

s

Is there something wrong with my soundcard or is it a settings issue?-system.png

Is there something wrong with my soundcard or is it a settings issue?-sound.png

Is there something wrong with my soundcard or is it a settings issue?-driver.png

EdTittel · 20 Dec 2016

Brink maintains the latest RealTek drivers in .cab form on the Drivers & Hardware forum stickies: https://www.tenforums.com/drivers-ha...r-version.html. It's up to version 6.0.1.8018. You can also find an FTP download updated regularly there as well (look in the last 5-6 pages any time you need one). Page 180 has a link to the same download in installer form at SoftPedia (didn't look for the FTP link after I found this one).
HTH,
--Ed--

Diwedd · 20 Dec 2016

EdTittel said:

Brink maintains the latest RealTek drivers in .cab form on the Drivers & Hardware forum stickies: https://www.tenforums.com/drivers-ha...r-version.html. It's up to version 6.0.1.8018. You can also find an FTP download updated regularly there as well (look in the last 5-6 pages any time you need one). Page 180 has a link to the same download in installer form at SoftPedia (didn't look for the FTP link after I found this one).
HTH,
--Ed--

Thank you for your reply. I have updated the driver, but it has not made any difference. I still have the problem.

I forgot to mention as well that I have, what appears to be quite a bit of static noise, when I turn my volume up. It is rather irritating. Again, I never had this problem in the past.

Diwedd · 20 Dec 2016

Well, it turns out to be something rather simple. I did some more searching online and someone suggested checking the power supply and connections. Turns out it was a bad connection. I plugged in another set of speakers and the problem is gone.

EdTittel · 20 Dec 2016

Glad you were able to get it sorted. I'd rather troubleshoot physical connectivity problems any day over troubleshooting (mysterious) driver problems.
Happy holidays!
--Ed--