Page 1 of 2 12 LastLast
  1.    17 Dec 2016 #1
    Join Date : Dec 2016
    Posts : 6
    Windows 10

    Problem accessing files on external HD


    Hi,

    I recently bought a new PC with Windows 10 and I am having some issues with an external USB hard drive that I was wondering if I could get some feedback on. Here's the problem: when trying to access certain files on the drive (no rhyme or reason apparent - it just happens with the occasional file, but frequently enough to be a serious hindrance when backing up and restoring data), whatever part of Windows 10 that's trying to access the problem file will freeze up. If I try to copy the file, the copy dialog will do nothing and I will be unable to even abort the transfer. If I try to open the file, file explorer will stop responding. The weird part is that I can manipulate these files okay on my old Windows 7 machine. The files don't seem to be corrupted in any way (based on md5 hash), although copying or opening small problem files on the win7 machine can sometimes take a couple of minutes. Once they have been copied over, they behave normally. Does anybody know what's going on here? Is there a problem with my USB drive? This would not be good as I depend heavily on this drive for file backup.

    Thanks,
    Sam

    Oh, one last thing - I have encountered "problem files" that have been copied to the drive by both the Windows 10 and Windows 7 machines, so it's not the case that one machine or the other is failing to copy to the drive correctly.
      My ComputerSystem Spec
  2.    17 Dec 2016 #2
    Join Date : Jul 2016
    Crewe Cheshire
    Posts : 1,460
    windows 10

    Welcome to the forum. First thing is to check the drive for errors is formated ntfs?
      My ComputerSystem Spec
  3.    17 Dec 2016 #3
    Join Date : Dec 2016
    Posts : 6
    Windows 10
    Thread Starter

    Yes, it's NTFS. What's the best way to check it for errors? It doesn't say there are errors with it when I plug it in if that's what you mean.
      My ComputerSystem Spec
  4.    18 Dec 2016 #4
    Join Date : Jun 2016
    Los Angeles
    Posts : 1,042
    Windows 10 Pro

    I believe Samuria wants you to do Error Checking with Check Disk.
    With the drive plugged in, go to Start/Search and type CMD, Right click the CMD results and Run As Administrator. In the Elevated Command Prompt type the drive letter of the the external drive (ie) G: and press enter (eg) G:\> at this prompt type chkdsk /R and press enter. Now type the letter Y for Yes to Unmount the drive. Check Disk will go through 5 stages and will take a while.
      My ComputerSystem Spec
  5.    18 Dec 2016 #5
    Join Date : Dec 2016
    Posts : 6
    Windows 10
    Thread Starter

    Okay, Check Disk appears to be stuck 141 files into "Stage 4: Looking for bad clusters in user file data." What should I do now? Is it safe to close the command prompt window?

    edit: Stuck as in it's been here for like an hour and a half and nothing has happened
    Last edited by Sylnox; 18 Dec 2016 at 12:48.
      My ComputerSystem Spec
  6.    19 Dec 2016 #6
    Join Date : Dec 2016
    Posts : 6
    Windows 10
    Thread Starter

    Okay, after a few hours I gave up and closed the window. I'm going to assume Check Disk getting stuck is probably not a good sign for my drive's health.
      My ComputerSystem Spec
  7.    19 Dec 2016 #7
    Join Date : Aug 2014
    Australia, Adelaide
    Posts : 1,559
    W7 Ultimate SP1 (64 bit), LM 18.2 MATE (64 bit), W10 Home (64 bit)

    Quote Originally Posted by Sylnox View Post
    Okay, after a few hours I gave up and closed the window. I'm going to assume Check Disk getting stuck is probably not a good sign for my drive's health.
    Depending on the size of the drive, it may take many hours to finish "chkdsk /R".

    I would consider getting another HDD.
      My ComputerSystem Spec
  8.    19 Dec 2016 #8
    Join Date : Jun 2016
    Los Angeles
    Posts : 1,042
    Windows 10 Pro

    Check Disk can run a long time, overnight. However, the more bad sectors you have the longer Check Disk will run.
      My ComputerSystem Spec
  9.    19 Dec 2016 #9
    Join Date : Dec 2016
    Posts : 6
    Windows 10
    Thread Starter

    Okay, maybe I'll try again overnight. If it had been moving at all I would have let it keep going, but it was stuck on Stage 4 file 141 for hours.
      My ComputerSystem Spec
  10.    19 Dec 2016 #10
    Join Date : Jun 2016
    Los Angeles
    Posts : 1,042
    Windows 10 Pro

    That is a bad sector in a bad cluster. Check Disk is trying to move the files on that sector to a good one nearby. If there are too many bad sectors, Check Disk will stall or fail and the drive should be replaced.
      My ComputerSystem Spec

 
Page 1 of 2 12 LastLast


Similar Threads
Thread Forum
Problems Accessing External USB Disk
I have a PC dell i3 and a mini PC both with win 10, in the mini pc I have connected a usb disk of 1tb and I share it to see my movies, I gave permission to everyone in my network so that I can access it, if I do it The PC dell I have no problems,...
Network and Sharing
Problem accessing a NAS drive
I have 2 NAS drives and 3 computers in my home network. The NAS drives and one PC are Ethernet-connected to a router/wireless access point; the other 2 PCs use wireless connections. All 3 PCs can access one NAS drive with no problem. The drives...
Network and Sharing
Accessing An External HD: Sr. Citizen Question ?
Hi, So simple a question, I'm embarased to ask. Will blame it on old age now. Should have stayed with W7. Anyway, I have an external HD plugged into a USB Port for doing some backups How do i get to it afterwards, please ?
General Support
Accessing Or Seeing A USB Stick Or External HD ?
Hello, Last question for the night; I promise. Pretty basic one: How do I see, and access, a USB Stick, or an external HD that I plugged in ? Thanks, Bob
General Support
Problem accessing Uplay..
I'm getting this message each time I try to Access Uplay oddly, it also appears when I try to uninstall FarCry4 from the Programs and Features listing.. FC4 hasn't run on this PC under Windows10, yet so my intention is to uninstall the whole...
Gaming
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 06:33.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums