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  1.    16 Dec 2016 #1
    Join Date : Jul 2015
    Posts : 130
    W 10 Home x64

    PC Restarting by itself


    Hi

    my PC had started rebooting without any user input, this seems to be happening only when the PC is not in use.


    I'll leave the PC with a browser window up or just on the desktop and when I come back a while later
    it is at the login screen.
    As far as I can tell this happens about 20 minutes after I have left it.
    Other than this the PC seems to be working well.

    I had a look in event manager and found a recent error dialogue, it
    read

    "The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007e
    (0xffffffffc0000005, 0xfffff8057b1438e4, 0xffffb7011a6872b8,
    0xffffb7011a686ae0). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report
    Id: 6be9570e-5a88-4b28-ae21-653fc91f78b5.

    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly"

    Any ideas on why this is happening and what I can do about it.
      My ComputerSystem Spec
  2.    16 Dec 2016 #2
    Join Date : Oct 2014
    Posts : 2,596
    W10 Pro + W10 Preview

    Have you more than one AV installed, for example MBAM and Hitman Pro or any other third party, beside your main AV?
    I had the same problem as you.....mine was rectified by uninstalling Hitman Pro.
      My ComputersSystem Spec
  3.    16 Dec 2016 #3
    Join Date : Jul 2015
    Posts : 130
    W 10 Home x64
    Thread Starter

    Quote Originally Posted by dencal View Post
    Have you more than one AV installed, for example MBAM and Hitman Pro or any other third party, beside your main AV?
    I had the same problem as you.....mine was rectified by uninstalling Hitman Pro.
    Hi

    I have MBAM pro and Defender.

    Cheers

    Daniel
      My ComputerSystem Spec
  4.    16 Dec 2016 #4
    Join Date : Oct 2014
    Posts : 2,596
    W10 Pro + W10 Preview

    Quote Originally Posted by daniellouwrens View Post
    Hi

    I have MBAM pro and Defender.

    Cheers

    Daniel
    My problem was my computer was not cleanly shutting down....same as yours but perhaps for a different reason.
    My anti-virus being Avira, added to with Mbam and Mbae.
    Installed Hitman Pro Alert as Avira flagged an infection.
    Found that each time I turned off computer it restarted on its own, reason Hitman Pro Alert was still running.
    Removing it solved problem.

    Just a suggestion.....try disabling MBAM pro to see if it solves your problem....you can always turn it on again.
      My ComputersSystem Spec
  5.    16 Dec 2016 #5
    Join Date : Jul 2015
    Posts : 130
    W 10 Home x64
    Thread Starter

    Quote Originally Posted by dencal View Post
    My problem was my computer was not cleanly shutting down....same as yours but perhaps for a different reason.
    My anti-virus being Avira, added to with Mbam and Mbae.
    Installed Hitman Pro Alert as Avira flagged an infection.
    Found that each time I turned off computer it restarted on its own, reason Hitman Pro Alert was still running.
    Removing it solved problem.

    Just a suggestion.....try disabling MBAM pro to see if it solves your problem....you can always turn it on again.
    Okay, I'll get back to you
      My ComputerSystem Spec
  6.    16 Dec 2016 #6
    Join Date : Jul 2015
    Posts : 130
    W 10 Home x64
    Thread Starter

    Hi

    I tried it but it did not work, the PC restarted on it's own about 60 minutes after
    I shut MBAM down.

    BTW, my PC does shut down completely when I shut it down.

    Cheers

    Daniel
      My ComputerSystem Spec
  7.    17 Dec 2016 #7
    Join Date : Oct 2014
    Posts : 2,596
    W10 Pro + W10 Preview

    Try this Daniel....open Settings, type power as shown in box, and try adjusting the following....see attachment
    Attached Thumbnails Attached Thumbnails power.png  
      My ComputersSystem Spec
  8.    18 Dec 2016 #8
    Join Date : Jul 2015
    Posts : 130
    W 10 Home x64
    Thread Starter

    Hi

    as far as I can see there is no option in power plans settings that call for the PC to reboot itself under any or specific conditions.

    Cheers

    Daniel
      My ComputerSystem Spec
  9.    18 Dec 2016 #9
    Join Date : Aug 2016
    S/E England
    Posts : 5,262
    10 Home x64 (1709) (10 Pro on 2nd pc)

    Quote Originally Posted by daniellouwrens View Post
    as far as I can see there is no option in power plans settings that call for the PC to reboot itself under any or specific conditions.
    Your PC is rebooting from a Bugcheck, otherwise known as the Blue Screen of Death (BSOD). This is because a fatal error has occurred. It is something else that's being called for, the reboot is a side effect of it crashing. This could be a BSOD on trying to go to sleep, something that may well be called for after 20 minutes of inactivity.
      My ComputersSystem Spec
  10.    19 Dec 2016 #10
    Join Date : Jul 2015
    Posts : 130
    W 10 Home x64
    Thread Starter

    Quote Originally Posted by Bree View Post
    Your PC is rebooting from a Bugcheck, otherwise known as the Blue Screen of Death (BSOD). This is because a fatal error has occurred. It is something else that's being called for, the reboot is a side effect of it crashing. This could be a BSOD on trying to go to sleep, something that may well be called for after 20 minutes of inactivity.
    Hi

    all relevant options are set to turn off "Never" so BSOD seems likely but not because of inactivity.. I think.

    Cheers

    Daniel
      My ComputerSystem Spec

 
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