Windows 10: PLEASE HELP! black screen

  1.    15 Dec 2016 #1

    PLEASE HELP! black screen


    Hi, i have been getting a black screen even on safe mode, so basically cant do anything just, The only thing that i can do is run the troubleshoot.
    Im not sure why this happened, at the beginning i thought it was a problem with my gpu or some drivers, so i went in safe mode but i saw the black screen too. I google a lot of solutions, like windows+P, or try to log or using the narrator and follow some instructions, but without luck. Then i tried to run with a low resolution, tried on a different monitor and a tv but without luck.
    Then i thought to restore my pc, first i tried not a complete restore, and keep my files, but i got an error, then i tried a full restore, but i got the same error. So i thought that something was really wrong, and i tried to restore the pc using command prompt.
    First i tried the restrui.exe and got the message that restrui.exe is not recognized as an internal or external command.
    Then i tired sfc /scannow and i got that windows resource protection could not perform the requested operation.
    Finally i tried the DISM/Online/Cleanup-Image/RestoreHealth;and i got the error 50 and the message DISM does not support servicing windows PE with the /online option.
    I dont know whats happening or why im getting this, yesterday i was doing some maintenance things, like updating programs so maybe something is corrupter. I updated my some applications, gpu drive, ran my antivirus (i have bitdefender) so maybe something is corrupted, or a virus.
    thank you very much.
      My ComputerSystem Spec

  2.    16 Dec 2016 #2

    Hi, you could try various technical fixes, and spend a lot of time being frustrated, or you could now do a clean install. Given what you've tried it's hard to say whether anything would reliably work.

    Do you have a backup of all your data on C:?

    First check your disk and make sure it's ok. As you can't boot, boot from Kyhi's boot disk (DVD or flash drive) available from the top of the Software and Apps section of this forum. Run e.g. Crystal Diskinfo and check the SMART params of your disk - it gives a quick red/yellow/green indication. If there's a disk problem, you need a new disk and it's not worth continuing with this one.

    Make a decision: how long will it take to reinstall your programs and configure things, and weigh that up against a couple of days back and forth trying technical solutions that may or may not help, vs a clean install.

    Had you discovered the value of routine disk imaging (we strongly and repeatedly recommend e.g. Macrium Reflect (free) + its boot medium and external storage for images) you could have readily restored your PC to a previous working state yourself.

    (You need the offline version of the DISM command 'cos you're trying to run it from outside Windows i.e. Windows isn't running).
      My ComputerSystem Spec

  3.    16 Dec 2016 #3

    dalchina said: View Post
    Hi, you could try various technical fixes, and spend a lot of time being frustrated, or you could now do a clean install. Given what you've tried it's hard to say whether anything would reliably work.

    Do you have a backup of all your data on C:?

    First check your disk and make sure it's ok. As you can't boot, boot from Kyhi's boot disk (DVD or flash drive) available from the top of the Software and Apps section of this forum. Run e.g. Crystal Diskinfo and check the SMART params of your disk - it gives a quick red/yellow/green indication. If there's a disk problem, you need a new disk and it's not worth continuing with this one.

    Make a decision: how long will it take to reinstall your programs and configure things, and weigh that up against a couple of days back and forth trying technical solutions that may or may not help, vs a clean install.

    Had you discovered the value of routine disk imaging (we strongly and repeatedly recommend e.g. Macrium Reflect (free) + its boot medium and external storage for images) you could have readily restored your PC to a previous working state yourself.

    (You need the offline version of the DISM command 'cos you're trying to run it from outside Windows i.e. Windows isn't running).
    thank you very much for your support. Im not an expert on this so i have downloaded the tool, now how do i runt it? thank you
      My ComputerSystem Spec

  4.    16 Dec 2016 #4

    This is what i did: i copy and paste the .ISO file that i downloaded from here Windows 10 Recovery Tools - Bootable Rescue Disk - Windows 10 Forums and then i pressd F12 to open the BIOS and then i selected my usb as a boot option, but nothing happened.
    im sorry for the the double post, please someone delete this post.
      My ComputerSystem Spec

  5.    16 Dec 2016 #5

    The USB stick needs to be bootable. Simply copying an ISO to the stick doesn't handle that side of things. Use this tutorial to handle that aspect of things, then recopy your ISO and all should be good: USB Drive - Boot from in Windows 10 - Windows 10 Tutorials.
    HTH,
    --Ed--
      My ComputersSystem Spec

  6.    16 Dec 2016 #6

    To create a bootable USB device you can use this:
    Rufus - Create bootable USB drives the easy way

    N.B. burning the iso to a DVD works.

    In both cases, as it has been for many years, you must change the boot order priority in your BIOS so the PC looks first for a bootable device other than the installed disk.
      My ComputerSystem Spec


 

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