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#1
W10 Won't Restart After Update
My Gateway desktop running W10 updated a few days ago and I believe, restarted on its own. We used it without problem, for several days. This afternoon, I saw I had notifications and one said the computer needed to be restarted. Not having anything pressing at the moment, I went to the Start key and clicked on Restart - I noted it did NOT say anything about "update and restart" or "update and shutdown". I walked away so I don't know exactly what else happened, but when I returned, it was on a splashscreen with "Restarting" in the center and a frozen circle of dots below. I left it for about a half hour and when it didn't change, I powered the computer off. Now, when I boot up I get the Windows splashscreen and circling dots, then the screen goes black. Sometimes the circling dots will reappear on the black screen, then the screen will go black and stay there. There are no sounds to indicate drives in motion, etc. Rebooting and pressing F8 will bring up a Windows recovery/repair screen, advising Windows did not load properly and giving me the option to attempt repairs or restart the PC. However, neither the keyboard or the mouse function to allow me to select either of these options. Suggestions?