Windows 10: Yet another W10 sleep bug

  1.    11 Dec 2016 #1

    Yet another W10 sleep bug

    My daughters HP laptop had sleep issues when W10 came out but one of the W10 updates fixed it.

    It recently started having sleep problems - One of the W10 updates most likely broke it again. (currently running 14393.479)

    I noticed that if you turn the laptop ON, don't log onto any of the accounts, and let it sit, it will go to sleep as expected.
    However, if you are logged onto an account, it will never sleep when it remains idle. The LCD will turn off, but it won't sleep.

    I checked the advanced multimedia power settings and they are OK. I tried turning fast start off but that didn't help.

    Any other ideas what might be happening here?

    Pressing the power button will force it to enter sleep mode.
      My ComputerSystem Spec

  2. Caledon Ken's Avatar
    Posts : 10,695
    Windows 10 Pro x64 Build 1803
       11 Dec 2016 #2

    First off I would restore the power plan defaults and reboot. Then change settings and see if this corrects.

    I would then look to see what is running in the background, app or program, potential preventing sleep when logged into your daughters account. I would try a clean boot. See Brink's tutorial here

    You didn't mention in steps you have done so it might be worth scanning with Malwarebytes from
      My ComputerSystem Spec

  3. DavidE's Avatar
    Posts : 357
    Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
       11 Dec 2016 #3

    With Win 10 it might not have entered sleep when it should have.
    Run the report in this tutorial:
    System Sleep Diagnostics Report - Generate in Windows 10 - Windows 10 Tutorials
    If it shows Working under Sleep State Entered, it really didn't sleep for some reason.

    Here is a tutorial with another report you might be able to run:
    Sleep Study Report - Generate in Windows 10 - Windows 10 Tutorials
      My ComputerSystem Spec

  4.    12 Dec 2016 #4

    Well thanks for all the suggestions. I tinkered around with the laptop while watching football yesterday...checked all the settings and rebooted many times. Still refused to sleep.

    I then decided to re-install W10 keeping personal files. It now goes to sleep perfectly fine with the latest updates so who knows what was corrupt in the operating system.

    W10 certainly isn't as robust as W7 or XP was...
      My ComputerSystem Spec

  5.    13 Dec 2016 #5

    The problem returned about 24 hours after doing the reinstall.....

    Back to the drawing board...
      My ComputerSystem Spec


Related Threads
Please delete - post needs to be rewritten
sleep activates auto sleep in General Support
After starting up no automatic sleep, display stays turned on (all power options NEVER, all BIOS options DISABLE) When turning computer to sleep manually (standby S3 available) it goes sleep and wakes up normally. AND then after two minutes...
I upgraded from 8.1 to 10 on the 29th. At that time my system would go to standby sleep without and issue. Since the big day, I can only get it to sleep by using the sleep option on the shut down or sign out drop down. I have reinstalled my...
can't sleep in Drivers and Hardware
have windows 10 and computer will not sleep. sometimes shutting down then starting right up again. I am versed in all the typical fixes which none of them worked. all drivers are up to date
My computer keeps shutting down after I put it into sleep mode, then when i start it back up it says that it shut down incorrectly. This does not happen all the time, only sporadically. Other times it will not go into sleep mode altogether!...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 09:01.
Find Us