Windows 10: Laptop buzzes, freezed and crashed
Laptop buzzes, freezed and crashed
I was browsing the internet, suddenly my laptop makes a very loud buzzing sound and the screen froze, stopped responding...I had to do a hard shut down. Couldn't find anything in event viewer. I went to the reliability monitor and found a hardware error: (Is there a way to do spoilers?)
A problem with your hardware caused Windows to stop working correctly.
Problem Event Name: LiveKernelEvent
Parameter 1: 6
Parameter 2: 340
Parameter 3: 620
Parameter 4: 600000006
OS version: 10_0_14393
Service Pack: 0_0
OS Version: 10.0.143188.8.131.52.768.101
Locale ID: 1033
Files that help describe the problem (some files may no longer be available)
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
Extra information about the problem
Bucket ID: BAD_DUMPFILE"
I click on "View a temporary copy of these files" to get more details but nothing happens...I think I managed to find one .dmp file, I have attached it. I don't know how to view or read it.
I think this might be a BSOD? Even thought I didn't see any blue screen...in that case may a mod move it to the appropriate section? If it is indeed, I followed the instructions to upload the zip file containing the crash information.
Other than that the laptop runs fine. But I've had some strange graphical glitches lately, usually when watching videos on the internet.
Thank you for anyone who can help!
Last edited by theridon; 01 Dec 2016 at 01:18.
Hello mate some system specs would be helpful not many in your profile and it is hard not knowing what one is dealing with.
In msinfo there are no problem devices listed as I always check for those first. The loud buzzing sound is a worry if it around mains power frequency (usually 50 - 60 Hz) The other thing that could be buzzing is the hard drive and as I don't know if you have a spinner or SSD it is hard to say.
From reading your post the first thing I would suspect is that the video card is going bad. This is only a guess. I would suggest that you make sure you have everything backed up to a external drive.
Thanks for there responses. I'll post System Information let me know if there is more information that can help. It's an acer aspire v5 573PG laptop, with NVIDIA Geforce GTX 850m. It has a 1 TB Hard Drive Disk.
OS Name Microsoft Windows 10 Home
Version 10.0.14393 Build 14393
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name ACER
System Manufacturer Acer
System Model Aspire V5-573PG
System Type x64-based PC
System SKU Aspire V5-573PG_079B_2_30
Processor Intel(R) Core(TM) i7-4510U CPU @ 2.00GHz, 2601 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Insyde Corp. V2.30, 1/12/2015
SMBIOS Version 2.7
Embedded Controller Version 0.00
BIOS Mode UEFI
BaseBoard Manufacturer Acer
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "10.0.14393.206"
User Name Acer\Acer Valued Customer
Time Zone Pacific Standard Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.88 GB
Available Physical Memory 4.29 GB
Total Virtual Memory 10.3 GB
Available Virtual Memory 6.28 GB
Page File Space 2.38 GB
Page File C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
Any other information I need to put?
No mate but if Winuser is correct then it may be a real problem unless I am terrin[bly mia[staken the GPU is attached to the board - the machine I am on right now is an Asus ROG machine and it has a dedicated GPU along with the Intel graphics - see this Intel Coreā¢ i7-4500U Processor (4M Cache, up to 3.00 GHz) Specifications the intel graphics are embedded in with the CPU .
Now I do believe that the NVidia chip does not cut in until the going gets tough ie light gaming and general stuff like YouTube is handled by the Intel graphics ( Intel HD Graphics 4400) and heavy gaming the machine switches over to the NVidia chip.
Now can you go to Device Manager in the Control Panel open up each device and see if there are any yellow triangles alongside any of those devices please - it will be interesting to see if the items in the pic have triangles
So can you go to Device manager
I went through device manager, no yellow triangles. I checked all of the devices
Can you explain why? I am just curious, I don't know how to read any of this information.
In your post you mention that you received message that a problem with your hardware caused Windows to stop working. Then you posted that you are having some strange graphical glitches. Another possibility is a problem with your network card. Can you try accessing the internet with a different network card and disable the one you are now using? For example if your using wireless can you try using a wired connection and disable your wireless card to see if this solves your problem. If it's your network card you may be able to replace it. I had to replace my wireless card on a laptop one time. In my case my card stopped working.
Hmm well I wanted t see if there were any triangles in that list only to pin down anything if there was a problem with the hardware.
Now if there are no triangles in anything - in RAM no? then it seems to have to be software related.
Can you please hit Start type in "msinfo" (no quotations) go into that output and open up Components > go to problem devices and see if there is anything listed there see my pic Now you can also open up the various things in the msinfo readout and check the various hardwares for example
I can't replace the wireless card unfortunately. I get the feeling it's not the internet or internet card, maybe some graphics issue but then again I'm not sure by any means.
No problem devices listed.
Here's an example of the problem while watching a video on the internet for example:
Should I try to uninstall the Intel HD Graphics Family software from my device manager? I'm thinking it's the that, and I can't download a driver from either acers website or intel's website as they don't seem to be working. I get the error message "The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacter." even if I download the VGA driver from acer's website.
Last edited by theridon; 08 Dec 2016 at 22:53.
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