Windows 10: Laptop buzzes, freezed and crashed

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  1.    30 Nov 2016 #1

    Laptop buzzes, freezed and crashed


    I was browsing the internet, suddenly my laptop makes a very loud buzzing sound and the screen froze, stopped responding...I had to do a hard shut down. Couldn't find anything in event viewer. I went to the reliability monitor and found a hardware error: (Is there a way to do spoilers?)


    "Description
    A problem with your hardware caused Windows to stop working correctly.


    Problem signature
    Problem Event Name: LiveKernelEvent
    Code: ab
    Parameter 1: 6
    Parameter 2: 340
    Parameter 3: 620
    Parameter 4: 600000006
    OS version: 10_0_14393
    Service Pack: 0_0
    Product: 768_1
    OS Version: 10.0.14393.2.0.0.768.101
    Locale ID: 1033


    Files that help describe the problem (some files may no longer be available)
    win32k.sys-20161129-2113.dmp
    sysdata.xml
    WERInternalMetadata.xml


    View a temporary copy of these files
    Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.


    Extra information about the problem
    Bucket ID: BAD_DUMPFILE"


    I click on "View a temporary copy of these files" to get more details but nothing happens...I think I managed to find one .dmp file, I have attached it. I don't know how to view or read it.

    win32k.sys-20161129-2113.zip


    I think this might be a BSOD? Even thought I didn't see any blue screen...in that case may a mod move it to the appropriate section? If it is indeed, I followed the instructions to upload the zip file containing the crash information.
    ACER-Wed_11_30_2016_211941_69.zip

    Other than that the laptop runs fine. But I've had some strange graphical glitches lately, usually when watching videos on the internet.
    Thank you for anyone who can help!
    Last edited by theridon; 01 Dec 2016 at 01:18.
      My ComputerSystem Spec


  2. Posts : 628
    7 and 10 on various machines
       01 Dec 2016 #2

    Hello mate some system specs would be helpful not many in your profile and it is hard not knowing what one is dealing with.

    In msinfo there are no problem devices listed as I always check for those first. The loud buzzing sound is a worry if it around mains power frequency (usually 50 - 60 Hz) The other thing that could be buzzing is the hard drive and as I don't know if you have a spinner or SSD it is hard to say.
      My ComputerSystem Spec

  3.    01 Dec 2016 #3

    theridon said: View Post
    I was browsing the internet, suddenly my laptop makes a very loud buzzing sound and the screen froze, stopped responding...I had to do a hard shut down. Couldn't find anything in event viewer. I went to the reliability monitor and found a hardware error: (Is there a way to do spoilers?)


    "Description
    A problem with your hardware caused Windows to stop working correctly.


    Problem signature
    Problem Event Name: LiveKernelEvent
    Code: ab
    Parameter 1: 6
    Parameter 2: 340
    Parameter 3: 620
    Parameter 4: 600000006
    OS version: 10_0_14393
    Service Pack: 0_0
    Product: 768_1
    OS Version: 10.0.14393.2.0.0.768.101
    Locale ID: 1033


    Files that help describe the problem (some files may no longer be available)
    win32k.sys-20161129-2113.dmp
    sysdata.xml
    WERInternalMetadata.xml


    View a temporary copy of these files
    Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.


    Extra information about the problem
    Bucket ID: BAD_DUMPFILE"


    I click on "View a temporary copy of these files" to get more details but nothing happens...I think I managed to find one .dmp file, I have attached it. I don't know how to view or read it.

    win32k.sys-20161129-2113.zip


    I think this might be a BSOD? Even thought I didn't see any blue screen...in that case may a mod move it to the appropriate section? If it is indeed, I followed the instructions to upload the zip file containing the crash information.
    ACER-Wed_11_30_2016_211941_69.zip

    Other than that the laptop runs fine. But I've had some strange graphical glitches lately, usually when watching videos on the internet.
    Thank you for anyone who can help!
    From reading your post the first thing I would suspect is that the video card is going bad. This is only a guess. I would suggest that you make sure you have everything backed up to a external drive.
      My ComputerSystem Spec

  4.    01 Dec 2016 #4

    Thanks for there responses. I'll post System Information let me know if there is more information that can help. It's an acer aspire v5 573PG laptop, with NVIDIA Geforce GTX 850m. It has a 1 TB Hard Drive Disk.

    System Info:

    OS Name Microsoft Windows 10 Home
    Version 10.0.14393 Build 14393
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Name ACER
    System Manufacturer Acer
    System Model Aspire V5-573PG
    System Type x64-based PC
    System SKU Aspire V5-573PG_079B_2_30
    Processor Intel(R) Core(TM) i7-4510U CPU @ 2.00GHz, 2601 Mhz, 2 Core(s), 4 Logical Processor(s)
    BIOS Version/Date Insyde Corp. V2.30, 1/12/2015
    SMBIOS Version 2.7
    Embedded Controller Version 0.00
    BIOS Mode UEFI
    BaseBoard Manufacturer Acer
    BaseBoard Model Not Available
    BaseBoard Name Base Board
    Platform Role Mobile
    Secure Boot State On
    PCR7 Configuration Binding Not Possible
    Windows Directory C:\WINDOWS
    System Directory C:\WINDOWS\system32
    Boot Device \Device\HarddiskVolume2
    Locale United States
    Hardware Abstraction Layer Version = "10.0.14393.206"
    User Name Acer\Acer Valued Customer
    Time Zone Pacific Standard Time
    Installed Physical Memory (RAM) 8.00 GB
    Total Physical Memory 7.88 GB
    Available Physical Memory 4.29 GB
    Total Virtual Memory 10.3 GB
    Available Virtual Memory 6.28 GB
    Page File Space 2.38 GB
    Page File C:\pagefile.sys
    Hyper-V - VM Monitor Mode Extensions Yes
    Hyper-V - Second Level Address Translation Extensions Yes
    Hyper-V - Virtualization Enabled in Firmware Yes
    Hyper-V - Data Execution Protection Yes
      My ComputerSystem Spec

  5.    05 Dec 2016 #5

    Any other information I need to put?
      My ComputerSystem Spec


  6. Posts : 628
    7 and 10 on various machines
       06 Dec 2016 #6

    No mate but if Winuser is correct then it may be a real problem unless I am terrin[bly mia[staken the GPU is attached to the board - the machine I am on right now is an Asus ROG machine and it has a dedicated GPU along with the Intel graphics - see this Intel Coreā„¢ i7-4500U Processor (4M Cache, up to 3.00 GHz) Specifications the intel graphics are embedded in with the CPU .

    Now I do believe that the NVidia chip does not cut in until the going gets tough ie light gaming and general stuff like YouTube is handled by the Intel graphics ( Intel HD Graphics 4400) and heavy gaming the machine switches over to the NVidia chip.

    Now can you go to Device Manager in the Control Panel open up each device and see if there are any yellow triangles alongside any of those devices please - it will be interesting to see if the items in the pic have triangles

    So can you go to Device manager
    Intel® HD Graphics 4400
    Attached Thumbnails Attached Thumbnails DV 2.PNG  
      My ComputerSystem Spec

  7.    06 Dec 2016 #7

    I went through device manager, no yellow triangles. I checked all of the devicesClick image for larger version. 

Name:	Untitled2.png 
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    Winuser said: View Post
    From reading your post the first thing I would suspect is that the video card is going bad. This is only a guess. I would suggest that you make sure you have everything backed up to a external drive.
    Can you explain why? I am just curious, I don't know how to read any of this information.
      My ComputerSystem Spec

  8.    07 Dec 2016 #8

    theridon said: View Post
    I went through device manager, no yellow triangles. I checked all of the devicesClick image for larger version. 

Name:	Untitled2.png 
Views:	2 
Size:	34.7 KB 
ID:	112669



    Can you explain why? I am just curious, I don't know how to read any of this information.
    In your post you mention that you received message that a problem with your hardware caused Windows to stop working. Then you posted that you are having some strange graphical glitches. Another possibility is a problem with your network card. Can you try accessing the internet with a different network card and disable the one you are now using? For example if your using wireless can you try using a wired connection and disable your wireless card to see if this solves your problem. If it's your network card you may be able to replace it. I had to replace my wireless card on a laptop one time. In my case my card stopped working.
      My ComputerSystem Spec


  9. Posts : 628
    7 and 10 on various machines
       07 Dec 2016 #9

    Hmm well I wanted t see if there were any triangles in that list only to pin down anything if there was a problem with the hardware.
    Now if there are no triangles in anything - in RAM no? then it seems to have to be software related.

    Can you please hit Start type in "msinfo" (no quotations) go into that output and open up Components > go to problem devices and see if there is anything listed there see my pic Now you can also open up the various things in the msinfo readout and check the various hardwares for example
    Attached Thumbnails Attached Thumbnails MSINFO.PNG  
      My ComputerSystem Spec

  10.    08 Dec 2016 #10

    Winuser said: View Post
    In your post you mention that you received message that a problem with your hardware caused Windows to stop working. Then you posted that you are having some strange graphical glitches. Another possibility is a problem with your network card. Can you try accessing the internet with a different network card and disable the one you are now using? For example if your using wireless can you try using a wired connection and disable your wireless card to see if this solves your problem. If it's your network card you may be able to replace it. I had to replace my wireless card on a laptop one time. In my case my card stopped working.
    I can't replace the wireless card unfortunately. I get the feeling it's not the internet or internet card, maybe some graphics issue but then again I'm not sure by any means.

    ICIT2LOL said: View Post
    Hmm well I wanted t see if there were any triangles in that list only to pin down anything if there was a problem with the hardware.
    Now if there are no triangles in anything - in RAM no? then it seems to have to be software related.

    Can you please hit Start type in "msinfo" (no quotations) go into that output and open up Components > go to problem devices and see if there is anything listed there see my pic Now you can also open up the various things in the msinfo readout and check the various hardwares for example
    No problem devices listed.
    Here's an example of the problem while watching a video on the internet for example:

    Click image for larger version. 

Name:	dd.png 
Views:	4 
Size:	893.3 KB 
ID:	112921

    Should I try to uninstall the Intel HD Graphics Family software from my device manager? I'm thinking it's the that, and I can't download a driver from either acers website or intel's website as they don't seem to be working. I get the error message "The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacter." even if I download the VGA driver from acer's website.

    Last edited by theridon; 08 Dec 2016 at 22:53.
      My ComputerSystem Spec


 
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