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Laptop buzzes, freezed and crashed
I was browsing the internet, suddenly my laptop makes a very loud buzzing sound and the screen froze, stopped responding...I had to do a hard shut down. Couldn't find anything in event viewer. I went to the reliability monitor and found a hardware error: (Is there a way to do spoilers?)
"Description
A problem with your hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
Code: ab
Parameter 1: 6
Parameter 2: 340
Parameter 3: 620
Parameter 4: 600000006
OS version: 10_0_14393
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.14393.2.0.0.768.101
Locale ID: 1033
Files that help describe the problem (some files may no longer be available)
win32k.sys-20161129-2113.dmp
sysdata.xml
WERInternalMetadata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
Extra information about the problem
Bucket ID: BAD_DUMPFILE"
I click on "View a temporary copy of these files" to get more details but nothing happens...I think I managed to find one .dmp file, I have attached it. I don't know how to view or read it.
win32k.sys-20161129-2113.zip
I think this might be a BSOD? Even thought I didn't see any blue screen...in that case may a mod move it to the appropriate section? If it is indeed, I followed the instructions to upload the zip file containing the crash information.
ACER-Wed_11_30_2016_211941_69.zip
Other than that the laptop runs fine. But I've had some strange graphical glitches lately, usually when watching videos on the internet.
Thank you for anyone who can help!
Last edited by theridon; 01 Dec 2016 at 01:18.