Laptop buzzes, freezed and crashed

I was browsing the internet, suddenly my laptop makes a very loud buzzing sound and the screen froze, stopped responding...I had to do a hard shut down. Couldn't find anything in event viewer. I went to the reliability monitor and found a hardware error: (Is there a way to do spoilers?)


"Description
A problem with your hardware caused Windows to stop working correctly.


Problem signature
Problem Event Name: LiveKernelEvent
Code: ab
Parameter 1: 6
Parameter 2: 340
Parameter 3: 620
Parameter 4: 600000006
OS version: 10_0_14393
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.14393.2.0.0.768.101
Locale ID: 1033


Files that help describe the problem (some files may no longer be available)
win32k.sys-20161129-2113.dmp
sysdata.xml
WERInternalMetadata.xml


View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.


Extra information about the problem
Bucket ID: BAD_DUMPFILE"


I click on "View a temporary copy of these files" to get more details but nothing happens...I think I managed to find one .dmp file, I have attached it. I don't know how to view or read it.

win32k.sys-20161129-2113.zip


I think this might be a BSOD? Even thought I didn't see any blue screen...in that case may a mod move it to the appropriate section? If it is indeed, I followed the instructions to upload the zip file containing the crash information.
ACER-Wed_11_30_2016_211941_69.zip

Other than that the laptop runs fine. But I've had some strange graphical glitches lately, usually when watching videos on the internet.
Thank you for anyone who can help!

Hello mate some system specs would be helpful not many in your profile and it is hard not knowing what one is dealing with.

In msinfo there are no problem devices listed as I always check for those first. The loud buzzing sound is a worry if it around mains power frequency (usually 50 - 60 Hz) The other thing that could be buzzing is the hard drive and as I don't know if you have a spinner or SSD it is hard to say.

No mate but if Winuser is correct then it may be a real problem unless I am terrin[bly mia[staken the GPU is attached to the board - the machine I am on right now is an Asus ROG machine and it has a dedicated GPU along with the Intel graphics - see this Intel Coreâ„¢ i7-4500U Processor (4M Cache, up to 3.00 GHz) Specifications the intel graphics are embedded in with the CPU .

Now I do believe that the NVidia chip does not cut in until the going gets tough ie light gaming and general stuff like YouTube is handled by the Intel graphics ( Intel HD Graphics 4400) and heavy gaming the machine switches over to the NVidia chip.

Now can you go to Device Manager in the Control Panel open up each device and see if there are any yellow triangles alongside any of those devices please - it will be interesting to see if the items in the pic have triangles

So can you go to Device manager

Intel® HD Graphics 4400

Hmm well I wanted t see if there were any triangles in that list only to pin down anything if there was a problem with the hardware.
Now if there are no triangles in anything - in RAM no? then it seems to have to be software related.

Can you please hit Start type in "msinfo" (no quotations) go into that output and open up Components > go to problem devices and see if there is anything listed there see my pic Now you can also open up the various things in the msinfo readout and check the various hardwares for example

Winuser said:

In your post you mention that you received message that a problem with your hardware caused Windows to stop working. Then you posted that you are having some strange graphical glitches. Another possibility is a problem with your network card. Can you try accessing the internet with a different network card and disable the one you are now using? For example if your using wireless can you try using a wired connection and disable your wireless card to see if this solves your problem. If it's your network card you may be able to replace it. I had to replace my wireless card on a laptop one time. In my case my card stopped working.

I can't replace the wireless card unfortunately. I get the feeling it's not the internet or internet card, maybe some graphics issue but then again I'm not sure by any means.

ICIT2LOL said:

Hmm well I wanted t see if there were any triangles in that list only to pin down anything if there was a problem with the hardware.
Now if there are no triangles in anything - in RAM no? then it seems to have to be software related.

Can you please hit Start type in "msinfo" (no quotations) go into that output and open up Components > go to problem devices and see if there is anything listed there see my pic Now you can also open up the various things in the msinfo readout and check the various hardwares for example

No problem devices listed.
Here's an example of the problem while watching a video on the internet for example:



Should I try to uninstall the Intel HD Graphics Family software from my device manager? I'm thinking it's the that, and I can't download a driver from either acers website or intel's website as they don't seem to be working. I get the error message "The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacter." even if I download the VGA driver from acer's website.