Problems with computer waking up when I don't want it to

  1.    27 Nov 2016 #1

    Problems with computer waking up when I don't want it to

    Greetings--I'm hoping someone here can help me with three possibly related problems with my Windows 10 laptop. The problems:

    (1) my computer wakes itself up randomly despite my best efforts at telling it not to let ANYTHING but the keyboard or power button wake it up
    (2) the mouse wakes up the computer despite my telling it not to
    (3) the computer sometimes falls asleep after only a few minutes of inactivity (when plugged in) despite my settings telling it to wait 45 minutes before going to sleep.

    First, a few pertinent facts: I am using a Toshiba Satellite L70-C laptop running Windows 10 Home. I purchased it in November 2015, and it came pre-loaded with Windows 10 (it never had Windows 7 or 8). Intel Core i7-5500U 2.40 GHz processor, 8 GB memory. When I first started it up, the Windows Setup Thing indicated at one point that it was running Windows Updates, so I didn't manually check for updates once Windows was up and running (I usually have done so with previous machines). So I ended up changing some Windows settings and installing programs, etc. before Windows Update ran for real--at which point, the major update KB3105211 (the Version 1511 update) was installed. (I wonder if that's related to some of the problems I've had with this machine, so I thought it'd be good to mention here.) My mouse is a Logitech M510 wireless mouse with Logitech SetPoint software (Control Center version 6.67.83, Driver version 5.90.41).

    I am not entirely sure when this issue started to happen--right out of the box or after the 1511 update or sometime later, but if it was sometime later, it was not very long after--a few days at most. And the problems have persisted after the 1607 update.

    Current settings/what I've done to attempt to solve this problem (nothing has worked):

    Device Manager
    - Found everything that had a "Power Management" tab and unchecked everything that was set to "Allow this device to wake the computer" EXCEPT "HID Keyboard Device" (notably, there are a number of things under "Human Interface Devices", and some appear to be duplicate entries but don't have a "Power Management" tab

    Power Options in Control Panel
    - Turn off display after 3 minutes on battery/10 minutes plugged in; put the computer to sleep after 7 minutes on battery/45 minutes plugged in

    - Sleep > Allow Hybrid Sleep > On for both "On battery" and "Plugged in" (but same symptoms when these settings were both Off)

    - Sleep > Hibernate > Never for both "On battery" and "Plugged in"

    - Sleep > Allow wake timers > Disable for both "On battery" and "Plugged in"

    - USB settings > USB selective suspend setting > Disabled for both "On battery" and "Plugged in"

    Toshiba System Settings
    - I disabled two "Sleep and Charge" settings (Description of #1: "Enable this option to use USB power supply via USB port when the computer is in sleep mode, hibernate mode or shutdown mode"; Description of #2: "Enable this option to use Sleep and Charge or the Music Function when the computer is running off battery) (Note: when I plug something into a USB port, I often still get a "Sleep and Charge is ready" notification for some reason)

    - I disabled "Panel Open - Power On" (Description: "Enable this option to resume or turn on the computer automatically when the display lid is opened")

    - "Wake-up on Keyboard" is enabled (which I want) (Description: "When this is enabled, the machine will power on from sleep mode by pressing any key")

    - I disabled "System ON CDP Charge Mode" (Description: "Enable CDP (Charging Downstream Port) to use rapid USB charge while the computer is powered on")

    - I disabled "Wake-up on LAN" (Description: "Enable/Disable Wake-on-LAN (WoL) from shutdown. Supports Magic Packet Technology. Please use the network device properties in Windows to enable/disable Wake-on-LAN (WoL) from Sleep and Hibernation.)

    Task Scheduler
    - I went through every task that was scheduled and unchecked the "Wake the computer to run this task" checkbox for anything that had it selected. There were only a small number (including two .NET Framework tasks)

    I have tried using powercfg -lastwake, but it has never yielded anything useful. When I intentionally move the mouse, the results are as follows:
    Wake History Count - 1
    Wake History [0]
    Wake Source Count - 1
    Wake Source [0]
    Type: Device
    Instance Path: PCI\VEN_8086&DEV_9CB1&SUBSYS_F8301179&REV_03\3&11583659&0&A0
    Friendly Name: Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)
    Description: USB xHCI Compliant Host Controller
    Manufacturer: Generic USB xHCI Host Controller

    (Note that in Device Manager, “Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)” does not have a “Power Management” tab.)

    Hitting a key on the keyboard yields:
    Wake History Count - 1
    Wake History [0]
    Wake Source Count - 1
    Wake Source [0]
    Type: Fixed Feature
    Power Button

    When the computer wakes itself up (while on battery power or while plugged in):
    Wake History Count - 1
    Wake History [0]
    Wake Source Count - 1
    Wake Source [0]
    Type: Fixed Feature
    Power Button

    powercfg -devicequery wake_armed shows "HID Keyboard Device" as the only hardware device that can wake the computer.

    powercfg -waketimers shows "There are no active wake timers in the system."

    There may be a few more things I've tried that I'm forgetting.

    Also good to note:
    - the computer does NOT wake up when I touch/click the trackpad
    - the computer wakes up with mouse motion OR randomly on its own (without key or mouse action) whether it's plugged in or running on battery and whether the wireless is on Airplane Mode or not
    - the computer still randomly wakes up by itself if the USB mouse receiver is moved to a different USB port or if the receiver is unplugged entirely
    - the mouse still wakes up the computer if I move the receiver to a different port
    - I have wondered whether there's some setting(s) that look like they're set the way I want them to but are actually incorrect in the registry or something, but I don't have sufficient knowledge to know everywhere to look to find out


    Does anyone have any further ideas? It's getting a little maddening--not so much when the computer is just sitting at my desk, but more so when it's in my laptop bag for an extended period and turns on, with inadequate ventilation and the hard drive spinning with the computer moving around while I walk/drive/put it down/etc.

    Thanks in advance for any suggestions you may have!
      My ComputerSystem Spec

  2.   My ComputerSystem Spec

  3.    27 Nov 2016 #3

    Thanks for the reply! I looked over each of the links you sent me; I've seen a number of those threads before (as well as others), and most don't apply to me unfortunately (I don't have TeamViewer, for example, and nothing but my keyboard is set to Allow to Wake). I did see a couple things that I haven't tried yet, though, so I've given them a try and will see what happens. For posterity, I'll post here if I discover something that works (in case someone else has the same problem).

    I'll also search for "wakes randomly"--I don't think that was one of my exact search terms when I first searched the forum.

    In the meantime, anyone else have any suggestions?
      My ComputerSystem Spec

  4. bro67's Avatar
    Posts : 5,206
    Mac OS High Sierra 10.13.5
       27 Nov 2016 #4

    Check Task Manager. There are events like anti-malware, updates that can wake the system up. Sleep is not meant to be a replacement for leaving the system on 24/7. When you do not plan on using the computer for extended periods, shut it down. Only if you leave it for say a half hour to an hour, then it is fine to leave it on. More than 2 hours that you do not plan on using, shut it down. Otherwise you are causing your electric bill to go up and risking data loss if the system does not properly shut down.
      My ComputerSystem Spec

  5.    28 Nov 2016 #5

    You might try checking bios/cmos settings to ensure your manufacturer hasn't included settings for sleep and wake functions. It's a long shot, but it would explain the values set within the OS being overridden.
      My ComputerSystem Spec

  6. bro67's Avatar
    Posts : 5,206
    Mac OS High Sierra 10.13.5
       28 Nov 2016 #6

    BeebeYourself said: View Post
    You might try checking bios/cmos settings to ensure your manufacturer hasn't included settings for sleep and wake functions. It's a long shot, but it would explain the values set within the OS being overridden.
    Easier to just pull the Powercfg Energy report and find out what IRQ's are makitit come out of S3 state. Anything in the bios in UEFI mode, gets reported directly to Windows 10.
      My ComputerSystem Spec


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