Dear all member i need help.....i have problem on my windows explorer.exe randomly crash when open folder and drive this my error

- <Event xmlns="">
- <System>
<Provider Name="Application Error" />
<TimeCreated SystemTime="2016-11-22T17:54:19.193179900Z" />
<Security />
- <EventData>

(Faulting application name: explorer.exe, version: 6.2.14393.447, time stamp: 0x5819bde0Faulting module name: UIRibbon.dll, version: 6.2.14393.0, time stamp: 0x578998a5
Exception code: 0xc0000005
Fault offset: 0x00000000000ec3fc
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13
Faulting package full name: %14
Faulting package-relative application ID: %15 )

i have try do Options > Change file and folder optionsThen in the Change file and folder options, go to view
Turn on "Launch folder windows in a seperate process"
but not help please any advice ??