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Windows 10 random hangs (can only move mouse)+ freezes, related to SSD
Greetings
I have the following system about 2 years ago:
MSI GTX 780 Ti.
i7 4790k,
Asus z97 pro m/b,
8 gm ram kingston,
SSD Plextor 256GB m2,
and 1 wd SATA3 hd,
with win10 x64 v1607 build 14393.447 (i.e. windows stable with the anniversary update -not insiders build- ) .
Windows, system chipset drivers and ssd firmware, are all up to date.
Unfortunately, since yesterday 4 times so far , the desktop started hanging (like the communication with the SSD had stopped) or freezing.
I was just browsing in Chrome, editing some text, or listening to music during that time.
The system had not "freeze", because I could move the mouse (it was the rotating blue circle icon),
but nothing would respond (I couldn't open any program/file, not even task manager).
The music would still keep playing though. (one time, the mouse cursor froze too after a few minutes.)
Anothe time, it hang while trying to run an installer program, at the UAC prompt ('do you want to allow this app to make changes to your device').
When the system hang, the disk activity LED would stop blinking.
The only way was to hard restart the system (via the case's restart button).
After the hard restart, there were no relevant entry in Event Viewer,
chkdsk did not show any errors/bad sectors in either disks.
and, S.M.A.R.T. didn't show any problems for either disk, at all.
The only changes I have made to the system in the last few days,
was to update NVidia drivers from 375.70 from 375.86, and to update VMWare Workstation.
I reverted back to 375.63 (via the nvidia installer|click the "perform a clean installation" checkbox, in order to fully remove 375.86),
and also clean-installed VMWare Workstation, or uninstalling it altogether.
but it didn't help.
Also, I tried changing in Power Settings the 'Link State Power Management 'setting from Moderate to Off, but it didn't help.
How can I fix this ?
Thank you
PS. Almost a year ago, I had the same exact issue , when I switched from stable to 10586 insider build.
At that time I thought that the m.2 SSD was causing this.
So, I RMA'ed the SSD to Plextor.
But, Plextor said they examined the SSD and it has no problem.
I eventually received it back after.
Immediately I cleaned-installed windows 10 stable (I'm not sure if it's build 10240 or 10586 stable).
After that, he issue never occurred again for the last year, until two days ago..
Therefore I can't tell for sure weather the SSD is faulty, or it's some issue of Windows.
Last edited by zakk; 04 Dec 2016 at 14:41.