Windows 10: Desktop files disappeared and cannot be searched or unhidden, help

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  1.    13 Nov 2016 #1

    Desktop files disappeared and cannot be searched or unhidden, help


    Hello, I was working on something in chrome and suddenly I noticed all of my desktop files disappeared. I tried searching and unhiding them as suggested in some threads but I still couldn't get them back. They are not in the recycle bin. Any ideas of what might be happening? Some files are quite important and I really need them back.

    I also had had an issue a week ago where I would save a certain file and it disappears from the desktop every time. I saved the file to a new location and it stayed. I wonder if this is the same issue. Please help
      My ComputerSystem Spec

  2.    13 Nov 2016 #2

    Welcome to the forum first job is to check the disk for errors
      My ComputerSystem Spec

  3.    13 Nov 2016 #3

    Samuria said: View Post
    Welcome to the forum first job is to check the disk for errors
    Thanks! I did the error checking in properties and it found no errors. My drive is a SSD bought around 3 years ago... Any other ideas?
      My ComputerSystem Spec

  4.    13 Nov 2016 #4

    Virtual desktops perhaps? What happens if you press the Windows key + TAB?

    How to Use Virtual Desktops in Windows 10

    Click image for larger version. 

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      My ComputerSystem Spec

  5.    13 Nov 2016 #5

    Is the computer running any form of Crypto-protection? In the past, I've run into a side effect that I an end-user could no longer access Users folder. I'm wondering if a protection program is keeping you the end-user out of the Desktop area?
      My ComputerSystem Spec

  6.    13 Nov 2016 #6

    dalchina said: View Post
    Virtual desktops perhaps? What happens if you press the Windows key + TAB?

    How to Use Virtual Desktops in Windows 10

    Click image for larger version. 

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    Thanks, but it's not that. I tried searching for those files and even using recovery software, I couldn't find them. They just disappeared mysteriously. I've booked a callback from Microsoft and I hope they can help... But in the meantime if anyone has suggestions it would be great because I really need those files
      My ComputerSystem Spec

  7.    13 Nov 2016 #7

    RolandJS said: View Post
    Is the computer running any form of Crypto-protection? In the past, I've run into a side effect that I an end-user could no longer access Users folder. I'm wondering if a protection program is keeping you the end-user out of the Desktop area?
    How do I find out? I just scanned with Windows defender and it said there's no threats, but I do not have other antivirus software, is it possible that I might have a virus?
      My ComputerSystem Spec

  8.    14 Nov 2016 #8

    If you did not install any sort of Crypto protection, then, my earlier post is moot. I'll be listening in and learning alongside you.
      My ComputerSystem Spec

  9.    14 Nov 2016 #9

    Is there any new profiles if hours failed it would create a new one from default the old profile would still be there
      My ComputerSystem Spec

  10.    16 Nov 2016 #10

    Well, it seems like the files are completely gone. Software like Recuva can't find them either. Disk seems to have no problems. I've got the call back from Microsoft but they can't find the problem and blamed it on viruses, so I did a full scan but couldn't find anything.
    Even now when I save new files to the desktop they disappear after a while...

    Has anyone got other ideas?
      My ComputerSystem Spec


 
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