Windows 10 Freezes While Installing Updates; Always Have to Reset PC

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  1.    09 Nov 2016 #11


    See if you can get the computer in Safe Mode.

    Please shutdown the computer pressing the power button, if you need to. You may have to press it for 15-20 seconds until it eventually shuts down.

    Now, press the power button to turn on the PC, and, just as Windows starts to load (round dots rotating), press and hold the power button down until it turns off.

    Repeat the same actions two more times, and, on the third try (sometimes fourth), instead of the round dots, the PC boots into recovery mode trying to do a fix. This usually fails, and then you are given recovery/repair options in the Windows Recovery Environment.

    In the Windows Recovery Environment, on the Choose an option screen, click: Troubleshoot > next window click: Advanced Options, and at the next window click: Startup Settings

    At the next window, Windows 10 notifies you that you can restart your device in order to change advanced boot options, including enabling Safe Mode. At this window, press: Restart

    After Windows 10 reboots, you can choose which boot options you want enabled.
    To enable Safe Mode press the F4 or 4 key on your keyboard.

    In Safe Mode, run the System File Checker again.

    If this doesn’t work use the DISM Command.

    Open the Command Prompt (as Administrator). Type in:
    DISM /Online /Cleanup-Image /RestoreHealth
    If a change is made, restart your computer and run the System File Checker command again.

    Hopefully it should now replace any corrupt files.
      My ComputerSystem Spec

  2.    10 Nov 2016 #12

    Ran SFC and it "found corrupt files but was unable to fix some of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not supported in offline servicing scenarios."
      My ComputerSystem Spec

  3.    10 Nov 2016 #13

    Just ran the DISM and got the same thing as last time. I've backed up all my personal files so do you think it's best to just do a clean Windows install from a USB drive?
      My ComputerSystem Spec

  4.    10 Nov 2016 #14

    If you use DISM /online /image-cleanup /restorehealth and provide good input to the /source parameter, you may be able to repair your current installation. I'd try that before doing an in-place repair install, which I'd do before performing a clean install. This is kind of a "standard repair sequence" when it comes to fixing Windows corruption or misbehavior issues.

    For complete details on using DISM for this kind of repair, consult the DISM - Repair Windows 10 Image - Windows 10 Forums tutorial. Tutorials on the in-place repair install and the clean install are also available, but I'll forgo linking to them here. If you have trouble finding them, and need access, post again here: I'll provide links. I'm not deliberately withholding info: just politely trying to steer you toward DISM repair as a starting point.

      My ComputersSystem Spec

  5.    10 Nov 2016 #15

    Just tried that and it again got to 96.4% and then I got "Error: 1726. The remote call procedure failed."
      My ComputerSystem Spec

  6.    10 Nov 2016 #16

    Excuse my request for detail: can you reproduce verbatim the DISM command that's provoking that response, please? This may tell us something and then again, it may not. Won't until until we can see it. Sorry for the inconvenience.
      My ComputersSystem Spec

  7.    10 Nov 2016 #17

    I entered DISM /online /image-cleanup /restorehealth /source:esd:F:\sources\install.esd:1

    I had it saved on a USB drive of you were wondering.
      My ComputerSystem Spec

  8.    11 Nov 2016 #18

    Just did an in-place repair install and then ran sfc /scannow. It came back with "Windows Resource Protection did not find any integrity violations." I think it might be good now.
      My ComputerSystem Spec

  9.    11 Nov 2016 #19

    Scratch that thought. Just did a restart and it froze yet again.
      My ComputerSystem Spec

  10.    11 Nov 2016 #20

    Keep trying and let us know what you find out. If you can run DISM /online /cleanup-image /checkhealth and get "no component store corruption detected" you'll have passed an important milestone. Please report back, and thanks. We'll get to the bottom of this.
      My ComputersSystem Spec

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