shut down

parth patel,

Welcome to the forum!

Shutdown your computer by pressing the power button. You may have to press it for 10-15 seconds.

Next, let's give the following a whirl...

We are going to boot the PC into Safe Mode. Be aware that when you boot into Safe Mode, you are only able to sign in with your password!

Start the computer.
Press the Windows key and the R key at the same time.
This opens the Run box
In the Open area, type: msconfig
Press: OK

In the System Configuration console, select the Boot tab
Check the box for: Safe boot
Make sure Minimal is also ticked.
Press the OK button

When asked if you want to Restart now or wait until later, Restart now
The restart takes you into Safe Mode.

In Safe Mode, open up msconfig the same way as before.
On the Boot tab uncheck: Safe boot
Press the OK button
When asked if you want to Restart now or >>Exit without Restart<< Select this one

Now, go to the Start button, select: Power > Shutdown
Does it Shutdown?

If so, you may have a program that is causing the issue, or an update hiccup.
Post back what happens, and we will take it from there.

parth patel,

Good!! Can you tell us what worked?

As far as the cause for the problem, as previously mentioned, a program may causing the issue, or an update, which may have worked itself out. There may be other reasons, unbeknownst to us.

If a program installed on the computer is the cause, unfortunately, this may happen again.