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  1. Joined : Jan 2016
    Green Valley, AZ
    Posts : 79
    Windows 10 (2), Win 8.1 (1), Win 7 (1)
       4 Weeks Ago #11

    I have been keeping track of my Reliability History on my laptop since I got it last December. I have over 30 "Hardware errors" listed, but none in the past month so I can't dig up the details on them as the history is only maintained for about a month. I cannot find anything in the Event Logs at the time the latest two occurred. All logs before those are lost as the Anniversary Update wiped them.

    JohnD
      My System SpecsSystem Spec

  2.    4 Weeks Ago #12

    Yorky said: View Post
    Hi Ed, I too am having a similar warning of 'Hardware Error' which first appeared on November 1st then again on 5th/6th and today 7th.It appears only in Reliability Monitor as:A problem with your hardware caused Windows to stop working correctly.
    However there is no visible evidence of any problem on Booting Up or on using the computer. Since updating to Windows 10 from W8.1 shortly after it's introduction my boot-up time is some 40 seconds (very acceptable) and still remains the same today
    From your answer to the initial question raised in this thread can I assume you believe my 'problem' to be of the same category?
    Thank you, Yorky.
    Details as follows: Problem signature
    Problem Event Name: LiveKernelEvent
    Code: ab
    Parameter 1: 1
    Parameter 2: 350
    Parameter 3: e80
    Parameter 4: 600000005
    OS version: 10_0_14393
    Service Pack: 0_0
    Product: 256_1
    OS Version: 10.0.14393.2.0.0.256.48
    Locale ID: 2057


    Files that help describe the problem (some files may no longer be available)
    win32k.sys-20161105-1437.dmp
    sysdata.xml
    WERInternalMetadata.xml


    View a temporary copy of these files
    Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
    Further to my previous 'post' I can report that the same incident occurred again today.
    In addition it is also appearing exactly the same in my neighbours month old Laptop.
    Neither of us are on 'Insiders Program' also we do not use the computer for games.
    From that I can only assume the Fault reported in the Reliability Monitor must have something to do with a recent update and not our individual computers?
      My System SpecsSystem Spec


  3. Joined : Jan 2016
    Green Valley, AZ
    Posts : 79
    Windows 10 (2), Win 8.1 (1), Win 7 (1)
       4 Weeks Ago #13

    Ok, I might have found what is going on. I found a bunch of dumps (approximately 28) in the "C:\Windows\LiveKernelReports\WATCHDOG" folder. I opened them with Nirsoft's BlueScreenView. They all point to igdkmd64.sys, Intel's Graphics driver. I have a Dell laptop that has the onboard Intel graphics video chip as well as a NVIDIA graphics card. Normally it will use the Intel video chip to display graphics. I have been having many problems with that Intel driver causing it to stop then restart especially after the first several months I had my computer. I have not noticed any issue recently. Download the Nirsoft utility (BlueScreenView) and point it to that folder and see what it comes up with. If you have an Intel based laptop or a desktop without an additional video card, that might be what is going on otherwise it should give you some indication of what is failing.

    JohnD
      My System SpecsSystem Spec


  4. Joined : Nov 2015
    Posts : 122
    Windows 10 Pro
       4 Weeks Ago #14

    I do have an Intel Driver however I use my AMD card directly for graphics so I do not use Intel /plug into it.

    Also forgot to say. I haven't had any issues since at all
      My System SpecsSystem Spec

  5.    4 Weeks Ago #15

    johnpd said: View Post
    Ok, I might have found what is going on. I found a bunch of dumps (approximately 28) in the "C:\Windows\LiveKernelReports\WATCHDOG" folder. I opened them with Nirsoft's BlueScreenView. They all point to igdkmd64.sys, Intel's Graphics driver. I have a Dell laptop that has the onboard Intel graphics video chip as well as a NVIDIA graphics card. Normally it will use the Intel video chip to display graphics. I have been having many problems with that Intel driver causing it to stop then restart especially after the first several months I had my computer. I have not noticed any issue recently. Download the Nirsoft utility (BlueScreenView) and point it to that folder and see what it comes up with. If you have an Intel based laptop or a desktop without an additional video card, that might be what is going on otherwise it should give you some indication of what is failing.

    JohnD
    Hi JohnD, Both my Pc and my neighbours Laptop have AMD Chips and separate graphic cards. I've looked at the Watchdog Folder and they are empty. However as you seem to suggest the problem may be due to graphics I shall check that out and see what I find.
    Thank you.
    Yorky.
      My System SpecsSystem Spec


  6. Joined : Nov 2015
    Posts : 122
    Windows 10 Pro
       4 Weeks Ago #16

    Having said that a few weeks a ago my graphics card booted upnwth red bands etc down the screen and clicking anything on my screen resulted in a lock of my PC. I dropped the mem clock to a lower setting and gradually brought it back up to normal and had no issues since
      My System SpecsSystem Spec

  7.    4 Weeks Ago #17

    Hi, Further to my previous quotes and the suggestion that the Graphics Card may be involved I decided to look into it.
    I found that an auto-update had recently been applied to my AMD Card and on going into Task Manager and Start Up I found that 'Radeon Settings' was disabled. I enabled it and on booting up this morning there was NO problem with Hardware reported and all seems well. I'll be keeping a watch on it over the next few days and should the problem reappear I'll let you know, otherwise my aspect of this problem seems to be resolved.
    Thanks.
    Yorky.
      My System SpecsSystem Spec

  8.    4 Weeks Ago #18

    Nice troubleshooting work, Yorky and AntJac. It's always helpful to have a clue as to the source of a distemper, as well as the symptoms.
    --Ed--
      My System SpecsSystem Spec


  9. Joined : Nov 2015
    Posts : 122
    Windows 10 Pro
       4 Weeks Ago #19

    Strange as Radeon settings still booted up for me. What card do you have? Mine is a HD7970
      My System SpecsSystem Spec


  10. Joined : May 2015
    Central IL
    Posts : 2,961
    EL Capitan
       4 Weeks Ago #20

    AntJac said: View Post
    Having said that a few weeks a ago my graphics card booted upnwth red bands etc down the screen and clicking anything on my screen resulted in a lock of my PC. I dropped the mem clock to a lower setting and gradually brought it back up to normal and had no issues since
    Sounds like it somehow got overclocked and that caused it to puke. I would leave it to default recommended and watch it for the next 30 days. Throw some GPU intense benchmarking like Passmark and run it overnight a few nights to see what happens. Then in 30-45 days, run Passmark again and see what the difference is. You may want to print the reports so that you can sit and compare them while taking some downtime.
      My System SpecsSystem Spec


 
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