Windows 10: Reliability History Hardware Error Unknown Cause
I have been keeping track of my Reliability History on my laptop since I got it last December. I have over 30 "Hardware errors" listed, but none in the past month so I can't dig up the details on them as the history is only maintained for about a month. I cannot find anything in the Event Logs at the time the latest two occurred. All logs before those are lost as the Anniversary Update wiped them.
Further to my previous 'post' I can report that the same incident occurred again today.
In addition it is also appearing exactly the same in my neighbours month old Laptop.
Neither of us are on 'Insiders Program' also we do not use the computer for games.
From that I can only assume the Fault reported in the Reliability Monitor must have something to do with a recent update and not our individual computers?
Ok, I might have found what is going on. I found a bunch of dumps (approximately 28) in the "C:\Windows\LiveKernelReports\WATCHDOG" folder. I opened them with Nirsoft's BlueScreenView. They all point to igdkmd64.sys, Intel's Graphics driver. I have a Dell laptop that has the onboard Intel graphics video chip as well as a NVIDIA graphics card. Normally it will use the Intel video chip to display graphics. I have been having many problems with that Intel driver causing it to stop then restart especially after the first several months I had my computer. I have not noticed any issue recently. Download the Nirsoft utility (BlueScreenView) and point it to that folder and see what it comes up with. If you have an Intel based laptop or a desktop without an additional video card, that might be what is going on otherwise it should give you some indication of what is failing.
I do have an Intel Driver however I use my AMD card directly for graphics so I do not use Intel /plug into it.
Also forgot to say. I haven't had any issues since at all
Hi JohnD, Both my Pc and my neighbours Laptop have AMD Chips and separate graphic cards. I've looked at the Watchdog Folder and they are empty. However as you seem to suggest the problem may be due to graphics I shall check that out and see what I find.
Having said that a few weeks a ago my graphics card booted upnwth red bands etc down the screen and clicking anything on my screen resulted in a lock of my PC. I dropped the mem clock to a lower setting and gradually brought it back up to normal and had no issues since
Hi, Further to my previous quotes and the suggestion that the Graphics Card may be involved I decided to look into it.
I found that an auto-update had recently been applied to my AMD Card and on going into Task Manager and Start Up I found that 'Radeon Settings' was disabled. I enabled it and on booting up this morning there was NO problem with Hardware reported and all seems well. I'll be keeping a watch on it over the next few days and should the problem reappear I'll let you know, otherwise my aspect of this problem seems to be resolved.
Nice troubleshooting work, Yorky and AntJac. It's always helpful to have a clue as to the source of a distemper, as well as the symptoms.
Strange as Radeon settings still booted up for me. What card do you have? Mine is a HD7970
Sounds like it somehow got overclocked and that caused it to puke. I would leave it to default recommended and watch it for the next 30 days. Throw some GPU intense benchmarking like Passmark and run it overnight a few nights to see what happens. Then in 30-45 days, run Passmark again and see what the difference is. You may want to print the reports so that you can sit and compare them while taking some downtime.
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I noted a message in reliability history this morning about svchost.exe having stopped working. First time I've ever seen that message. At the time I was signing in and out of our many family user accounts updating apps, it probably co incidee with...
I've used gpedit to allow manual control of updates and manually download and install updates when available, and I set "Notifiy to download" option. That gave me control similar to what I had with Win7. Or so I thought. But the Reliability...
When I go to control panel > Security and Maint. > Maint. > View reliability history
nothing happens, and control panel closes.
This happened in the last build also.