1.    01 Nov 2016 #1

    PC Goes Black When Waking from Sleep - Help!


    When my PC wakes up from sleep the monitor goes black. And most times when this happens the only thing visible is the last program I used. All other programs I cant access. Everything else is dark. How do I fix this?
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  2. Joined : May 2015
    Central IL
    Posts : 2,961
    EL Capitan
       01 Nov 2016 #2

    Check the Powercfg energy report for any S3 issues. This happens when Windows installs a non compatible ACPI driver that your Bios does not like.

    Also check Bios settings to make sure it is still set for proper S1/S3 states.
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  3.    01 Nov 2016 #3

    bro67 said: View Post
    Check the Powercfg energy report for any S3 issues. This happens when Windows installs a non compatible ACPI driver that your Bios does not like.

    Also check Bios settings to make sure it is still set for proper S1/S3 states.
    Hi. When I try to bring up Powercfg.exe the window is brought up for a split sec then disappears. What do you suggest?
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  4. Joined : May 2015
    Central IL
    Posts : 2,961
    EL Capitan
       01 Nov 2016 #4

    yahanna said: View Post
    Hi. When I try to bring up Powercfg.exe the window is brought up for a split sec then disappears. What do you suggest?
    That is because you are not telling it to run the Energy report. If you run it in the System32 directory, it will save the file in the system32 directory. You need to open a Command Window as Administrator and then change to your user document directory and to get the switches available for powercfg you would enter at the prompt in the open window "powercfg /energy report. The Command Window stays open until you close it.

    Then just go to your My Documents directory and click on the html file and it will open in your web browser showing you everything that Powercfg has recorded, including any issues.
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  5. Joined : Aug 2016
    S/E England
    Posts : 834
    10 Home x64 (1607), Pro x86 (1511 & 1607)
       01 Nov 2016 #5

    Powercfg is a command line utility. If you try to run one of these from the 'run' box or from the Cortana/Search box it will launch a command prompt window, run, then close the window when it finishes.

    To see what's going on you need to open the command prompt first, type the powercfg command there then press the Enter key. Type powercfg /? to see its 'Help' info. Open a command prompt by a right-click on Start then choose 'Command Prompt', for some powercfg options you may need to use the administrative command prompt 'Command Prompt (Admin)'.
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  6.    01 Nov 2016 #6

    bro67 said: View Post
    That is because you are not telling it to run the Energy report. If you run it in the System32 directory, it will save the file in the system32 directory. You need to open a Command Window as Administrator and then change to your user document directory and to get the switches available for powercfg you would enter at the prompt in the open window "powercfg /energy report. The Command Window stays open until you close it.

    Then just go to your My Documents directory and click on the html file and it will open in your web browser showing you everything that Powercfg has recorded, including any issues.
    I did as you asked. I opened a cmd prompt at admin level. Then I entered your command: "powercfg /energy report" (without quotes). Then I get an error message in the cmd prompt. Take a look at the screenshot attached.
    Attached Thumbnails Attached Thumbnails powercfg.jpg  
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  7.    01 Nov 2016 #7

    Actual syntax is Powercfg /energy. If you want to specify a different name or location for the report file, you can use the /output parameter.
    Click image for larger version. 

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    HTH,
    --Ed--
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  8.    01 Nov 2016 #8

    EdTittel said: View Post
    Actual syntax is Powercfg /energy. If you want to specify a different name or location for the report file, you can use the /output parameter.
    Hello Ed. Thank you for providing the needed info. As per your instruction I have the following results:
    Energy efficiency problems were found.
    2 Errors
    5 Warnings
    26 Informational

    See below for more details:

    Power Efficiency Diagnostics ReportComputer Name Scan Time 2016-11-01T21:06:29ZScan Duration 60 secondsSystem Manufacturer MSISystem Product Name MS-7994BIOS Date 02/24/2016BIOS Version 5.20OS Build 14393Platform Role PlatformRoleDesktopPlugged In trueProcess Count 77Thread Count 1120Report GUID {ba3f16f0-fba2-4c9c-b656-ebef082158eb}

    Analysis Results

    Errors
    Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled
    PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.

    Device Drivers:Devices with missing or misconfigured drivers can increase power consumption.Device Name Microsoft PS/2 MouseDevice ID ACPI\PNP0F03\0Device Status 0x41802400Device Problem Code 0x18

    Warnings
    USB Suspend:USB Device Rarely Entering Selective Suspend
    This device intermittently entered the USB Selective Suspend state during the trace. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.Device Name Generic Bluetooth RadioHost Controller ID PCI\VEN_8086&DEV_A12FHost Controller Location PCI bus 0, device 20, function 0Device ID USB\VID_0A12&PID_0001Port Path 10Time Suspended (%) 21

    CPU Utilization:Processor utilization is moderate
    The average processor utilization during the trace was moderate. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.Average Utilization (%) 2.67

    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.Process Name WmiPrvSE.exePID 6500Average Utilization (%) 0.23Module Average Module Utilization (%)\SystemRoot\system32\ntoskrnl.exe 0.15\SystemRoot\System32\Drivers\NTFS.sys 0.01\SystemRoot\System32\drivers\FLTMGR.SYS 0.01

    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.Process Name backgroundTaskHost.exePID 6732Average Utilization (%) 0.22Module Average Module Utilization (%)\SystemRoot\System32\ntdll.dll 0.06\SystemRoot\system32\ntoskrnl.exe 0.06\Windows\System32\combase.dll 0.01

    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.Process Name RuntimeBroker.exePID 3768Average Utilization (%) 0.21Module Average Module Utilization (%)\SystemRoot\system32\ntoskrnl.exe 0.11\Device\HarddiskVolume2\Windows\System32\ntdll.dll 0.03\Device\HarddiskVolume2\Windows\System32\windows.storage.dll 0.01

    InformationPlatform Timer Resolution:Platform Timer Resolution
    The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.Current Timer Resolution (100ns units) 156266

    Power Policy:Active Power Plan
    The current power plan in usePlan Name OEM BalancedPlan GUID {381b4222-f694-41f0-9685-ff5bb260df2e}

    Power Policy:Power Plan Personality (Plugged In)
    The personality of the current power plan when the system is plugged in.Personality Balanced

    Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
    The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.

    Power Policy:Video quality (Plugged In)
    Enables Windows Media Player to optimize for quality or power savings when playing video.Quality Mode Optimize for Video Quality

    System Availability Requests:Analysis Success
    Analysis was successful. No energy efficiency problems were found. No information was returned.

    Battery:Analysis Success
    Analysis was successful. No energy efficiency problems were found. No information was returned.

    Platform Power Management Capabilities:Supported Sleep States
    Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.S1 Sleep Supported falseS2 Sleep Supported falseS3 Sleep Supported trueS4 Sleep Supported true

    Platform Power Management Capabilities:Connected Standby Support
    Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.Connected Standby Supported false

    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.Group 0Index 0Idle State Count 2Idle State Type ACPI Idle (C) StatesNominal Frequency (MHz) 3192Maximum Performance Percentage 796Lowest Performance Percentage 43Lowest Throttle Percentage 3Performance Controls Type ACPI Collaborative Processor Performance Control

    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.Group 0Index 1Idle State Count 2Idle State Type ACPI Idle (C) StatesNominal Frequency (MHz) 3192Maximum Performance Percentage 796Lowest Performance Percentage 43Lowest Throttle Percentage 3Performance Controls Type ACPI Collaborative Processor Performance Control

    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.Group 0Index 2Idle State Count 2Idle State Type ACPI Idle (C) StatesNominal Frequency (MHz) 3192Maximum Performance Percentage 796Lowest Performance Percentage 43Lowest Throttle Percentage 3Performance Controls Type ACPI Collaborative Processor Performance Control

    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.Group 0Index 3Idle State Count 2Idle State Type ACPI Idle (C) StatesNominal Frequency (MHz) 3192Maximum Performance Percentage 796Lowest Performance Percentage 43Lowest Throttle Percentage 3Performance Controls Type ACPI Collaborative Processor Performance Control
    Last edited by yahanna; 01 Nov 2016 at 22:34.
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  9. Joined : May 2015
    Central IL
    Posts : 2,961
    EL Capitan
       02 Nov 2016 #9

    EdTittel said: View Post
    Actual syntax is Powercfg /energy. If you want to specify a different name or location for the report file, you can use the /output parameter.
    HTH,
    --Ed--
    My fault Ed. I was dealing with my back and no sleep when I put that up.
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  10. Joined : May 2015
    Central IL
    Posts : 2,961
    EL Capitan
       02 Nov 2016 #10

    [QUOTE=yahanna;857982]/QUOTE]Did you check to see if there is a bios update? Send the report to MSI so that they can look into why AU did not load what should be the proper ACPI driver. As for the Microsoft Mouse error. That comes from Windows installing Microsofts well worn out default driver that came from the old PS/2 code and coded for USB. If you are not using a Microsoft product, check for a driver for that, or try uninstalling the driver and device and see if Windows will install the default and fix.
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