Hi,

Last night I clicked on Shut Down and Install Updates before I left my house. I came home a few hours later and noticed the computer had frozen on the Shut Down screen. I then held down the power button in order to shut it down. When I turned it on after, it booted up and made it past the starting Windows logo with the dotted spinning circle below it. Following that there is another dotted spinning circle but it looks a little "choppier" that the previous one (almost like a lower frame rate). After that, it freezes on a black screen. I tried to get into the recovery options, but when I get to the Recovery screen it freezes there and I can't click on anything, let alone see my cursor. I am stumped at what to do, so if anyone has any options/solutions it would be greatly appreciated.

Thanks,

Brad