New
#1
Windows 10 Reboot loop?
I have an elderly friend who bought a new Dell XPS system (at my recommendation) and I went and set it up for her and it had been working fine for a little more than a month. As far as I can tell Windows 10 installed updates and once it reboots the desktop comes up and it's usable for about 2-3 minutes and then it shuts itself down and reboots and then keeps repeating this over and over again.
Has anyone seen this problem? Is the solution to boot to a DVD and go back to the last valid restore point? If I do that and Windows 10 downloads and installs the update again and then she's back in the same situation, what can I do to stop that update from installing?
Also, I just want to ask someone elses opinion; this poor lady felt like she'd been bothering me too much and she called Dell; Dell told her the software support warranty was only 30 days and then they proceeded to sell her a $300 software support contract and she felt like she had to do it. Then they told her they need to send her "a USB" and charged her $19.95 shipping and I asked her "A USB what?" and she said (referring to notes that she took during the 3 hour call to Dell) that's all the man said "We're going to send you a USB" and I have no idea what they are sending her and I'll have to wait until it gets there and go over and see. But should Dell be charging for what is a Microsoft update issue? Does anyone else think that they are taking advantage of a little 80 year old lady? When I'm there should I get on the phone with Dell and try and get her money back? If I contact Microsoft will they help with this problem without a support charge?