1. Joined : Oct 2016
    Posts : 4
    Windows 10
       28 Oct 2016 #1

    Problem when starting pc, stuck on loading screen


    So I started my computer like usual with no updates before shutting it down previously. When turning on It had a blue windows logo and white dots rotating on my screen before switching to a screen of the same thing but without the windows logo.

    I tried holding shift when booting up the pc but got to a screen asking me to choose a keyboard layout but the mouse and keyboard are completely disconnected and just aren't turn on so I can't pick any options.
      My System SpecsSystem Spec


  2. Joined : Jan 2015
    UK, Midlands
    Posts : 6,235
    Win 10 Pro (1607)
       28 Oct 2016 #2

    Hi, try running a couple of basic checks on your file system and windows files.

    Boot from a bootable Win 10 installation medium (DVD or flash drive)
    - if you don't have one- see the Tutorial section, search for 'iso' to find a guide to create one

    Click 'Repair my computer' after the first dialogue

    Open a command prompt, and carefully check which drive letter is allocated to your Windows disk or partition.

    Let's say it's X.

    Then run
    chkdsk X: /F
    changing x to your drive letter

    and report the result.

    If clear or fixed, run
    sfc /scannow /offbootdir=x:\ /offwindir=x:\windows
    changing x to your drive letter

    Do you have any restore points?

    Do you have any disk images or system images you have created recently?
    (We strongly and repeatedly advise the routine use of disk imaging- you could recover your PC easily if you had disk images without technical help).

    Do you have comprehensive backups?

    How difficult would it be to do a clean install? Do you have many programs installed?

      My System SpecsSystem Spec


  3. Joined : Oct 2016
    Posts : 4
    Windows 10
       28 Oct 2016 #3

    No restore points
    no disk images
    no backups
    clean install would be agood last resort.
    Can't get the flash drive / cd

    would do a clean install but any other ideas first let me know
      My System SpecsSystem Spec


  4. Joined : Jan 2015
    UK, Midlands
    Posts : 6,235
    Win 10 Pro (1607)
       28 Oct 2016 #4

    Click image for larger version. 

Name:	Snap 2016-10-28 at 23.06.01.jpg 
Views:	1 
Size:	106.0 KB 
ID:	108010

    Or go to the tutorial section and search (CTRL F or F3) for iso a few times and you'll find an appropriate tutorial.

    Or just search for
    Microsoft media creation tool
      My System SpecsSystem Spec


  5. Joined : Sep 2016
    Posts : 16
    Rotherham
       28 Oct 2016 #5

    This might be a fast startup problem. Try disconnecting & reconnecting the keyboard & mouse during that part where it asks you to select layout!

    But the fast startup is known to cause problems on some older laptops & hardware. You can disable it by going into power options. Select on the left, Cheese what the power buttons do & then on the right, click change settings that are currently not available. This will allow you to de select the fast startup.

    For modern computers, this has very little effect & it means when you shut down, you actually shut down completely & refreshing the system. I have it disabled for my main system which is a high spec system & also on laptops because it does drain battery more even when off!
      My System SpecsSystem Spec


  6. Joined : Oct 2016
    Posts : 4
    Windows 10
       29 Oct 2016 #6

    Mouse and keyboard wont work when reconnecting.

    doing the windows 10 flash drive now
      My System SpecsSystem Spec


  7. Joined : Oct 2016
    Posts : 4
    Windows 10
       29 Oct 2016 #7

    Took out graphics card place a new one in and manage to boot up, I need to install the drivers but when I do,I get a blue screen before it can finish
      My System SpecsSystem Spec


 


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