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  1. Joined : Oct 2016
    Posts : 8
    Windows 10 Pro 64-bit
       22 Oct 2016 #1

    Windows freezes that require hard reset


    Hello, I am just going to take you through what happened and what I have done.

    A week ago I was playing games on steam and just went AFK for the day and when I came back in the evening I tried to launch a game (RUST) and it just didn't load and soon game was not responding, as its beta game I decided to wait a bit, but after a minute or so the whole windows froze, I couldn't move mouse or open task manager so I had to do hard reset, then again I tried to do the same thing but I got same results.
    I have tried to launch other games but they also got in not responding state and windows crashed (I also launched Dishonored which before crashing installed all redist for the game even so the game was installed earlier and I have played it). I scanned my computer with AVG and IObit malware fighter and run most utilities from Advanced System Care and still no effect, checked for windows updates if there were any to get, or if there were any installed recently, but this wasn't the case.
    I did clean windows installation, but then I started getting lots of blue screens and windows would just freeze eventually even if I do nothing after certain time of running. I checked forums and it seems similar problem that people got from anniversary update but as it was long time ago I do not know how could it only affect me now.
    Then when i was talking with friend on Skype to ask if he was experiencing any problems as he has the same laptop as I do, computer froze again but I could still hear him and he could hear me so I checked drivers through device manager manually and for some of them i got updates, the intel HD 4600 driver and some system device drivers. the problem became less frequent after that but it still happened, so I have done another windows reset and the problem seemed to be gone for a day or so (i haven't tried to launch any games because I have limited internet so I cant waste it so much to download them) but then again these issues started appearing again, the computer seems to choke now before crashing like it doesn't have any more resources and blue screens are very often, almost every startup I get a blue screen.
    So I tried to find problem through blue screen code DPC_Watchdog_Violation was the current one so I used fix that I found to change to standard SATA AHCI controller and it seems to work for now, I haven't run any games but I haven't got any freezes or blue screens the whole day, the only concerns I got is when Ii was watching youtube it seemed to start freezing again (choking on resources) the video frames dropped dramatically (was watching full screen) and the whole windows acted weird for around 5 second but it didn't crash.

    I still feel as the problem is not solved for me and it might come back, if any of you encountered similar problem or know what could be the cause of this please tell me. I need my computer in working shape for the next week.
      My System SpecsSystem Spec


  2. Joined : Jun 2015
    UK
    Posts : 1,161
    Windows 10 Home x64 (Laptop), Windows 10 Pro x64 (Desktop)
       23 Oct 2016 #2

    This is probably a driver conflict. Check again all drivers in Device Manager and let Windows check for updates. Ensure you have dump files enabled in System Properties and use this utility to check your dump file the next time your PC crashes http://www.nirsoft.net/utils/blue_screen_view.html This may give you a clue about which driver / program is causing problems.
      My System SpecsSystem Spec


  3. Joined : Oct 2016
    Posts : 8
    Windows 10 Pro 64-bit
       23 Oct 2016 #3

    Thank you for reply I got BSOD this morning when booting ant this is what your suggested program shows. All I found on google is that hal.dll is connected to windows xp or boot.ini so that makes no sense, I suppose this file is corrupted so should I change it manually by getting dll from internet or there is another way to fix it? also ntosknl.exe so it point to my RAM?
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      My System SpecsSystem Spec


  4. Joined : Oct 2016
    Posts : 8
    Windows 10 Pro 64-bit
       24 Oct 2016 #4

    Did not experience any problems for few days, have not done anything with hal.dll, seems setting to standard SATA AHCI controller solved my problem. Closing thread.
      My System SpecsSystem Spec


  5. Joined : Aug 2015
    Spring Valley
    Posts : 558
    Windows 10 Pro/Windows 7 Ultimate
       24 Oct 2016 #5

    was there a "legacy" setting?
      My System SpecsSystem Spec


  6. Joined : Oct 2016
    Posts : 8
    Windows 10 Pro 64-bit
       24 Oct 2016 #6

    XweAponX said: View Post
    was there a "legacy" setting?
    By legacy you mean what? sry I am not that good in English. If you mean downgrading SATA driver then yes it was in computer, found it through upgrading by device manager.
      My System SpecsSystem Spec


  7. Joined : Aug 2015
    Spring Valley
    Posts : 558
    Windows 10 Pro/Windows 7 Ultimate
       24 Oct 2016 #7

    Oh this was a setting in Windows? I was talking about the SATA settings in BIOS, there should be a few different modes for SATA, usually I use one that includes both standard & legacy.
      My System SpecsSystem Spec


  8. Joined : Oct 2016
    Posts : 8
    Windows 10 Pro 64-bit
       24 Oct 2016 #8

    XweAponX said: View Post
    Oh this was a setting in Windows? I was talking about the SATA settings in BIOS, there should be a few different modes for SATA, usually I use one that includes both standard & legacy.
    Well when I searched my BSOD it straight away told me how to solve it, apparently there was problem with Intel 8 series SATA driver so it just recommended to switch to standard driver, idk maybe it is the same as going through BIOS but it worked for me the way i did it. Worth mentioning if i switch back to intel SATA driver I start geting BSOD again, although I had few windows updates but it did not fix it.
      My System SpecsSystem Spec


  9. Joined : Aug 2015
    Spring Valley
    Posts : 558
    Windows 10 Pro/Windows 7 Ultimate
       24 Oct 2016 #9

    I'd try rolling back those updates then, you can do it right through the Device Manager, choose your SATA drivers, click on the Driver and there should be an option to go back to the previous driver. So this isn't related to BIOS, it sounds like a bad driver update, common with Windows 10.
      My System SpecsSystem Spec


  10. Joined : Oct 2016
    Posts : 8
    Windows 10 Pro 64-bit
       05 Nov 2016 #10

    Ok,

    Some time has passed and issues reappeared again, i tried changing from W10 Pro to W10 Home in hopes that it would have less unnecessary features so less room for problems, i downloaded fresh installation from official website so it would not have any corrupted files and it worked perfectly fine for 3 to 4 days, thou i was barely using it as i was working these days the only problem i encounter was installing latest nvidia drivers 375.xx during installation it crashed without BSOD few times but when i finally installed it it worked just fine, i have installed all drivers from device manager manually and after seeing that i do not encounter more problems I started to install all the software i use and then again blue screen show began.

    In addition to that i have YSOD that has appear when i use Youtube or launch a game that i have (revelation online), cant add anything else because did not manage to download any graphically intense programs besides that one yet. I checked error code and it mostly points to intel HD graphics the error is Video_scheduler_internal_error and unlike it says in forums i do not get it on startup but mostly when using graphically intestine apps.

    I think i will try to reinstall windows 10 and try it out without updating nor drivers nor windows, if that does not work ill try going back to windows 8.1 as my laptop is designed for it, if i still have problems, i want to open my laptop and check hardware maybe something is wrong but i do not know if it will remove my warranty then, because i still have 1 year on it and do not want to lose it.

    P.S watchdog BSOD became very common on startup, mouse often does not work when i satart the computer so i have to plug it into other port, computer often crashes when i shut it down it just stays on black screen for infinite time.

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      My System SpecsSystem Spec


 
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